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AleChe91
VP-CART New User

Italy
127 Posts
Posted - July 23 2014 :  06:13:44  Show Profile  Reply with Quote
Cart becomes empty after a few minutes of user inactivity. (10-15minutes)

Is it normal? How can i fix this bug?

Alessandro

www.stockelettrico.it

carfin
VP-CART Expert

United Kingdom
948 Posts
Posted - July 23 2014 :  06:17:34  Show Profile  Reply with Quote
Hi,

it''s not a bug. Go to Admin -> Cart Set Up -> Search field name cookie.

Make sure xsavesessioncookie is set to Yes

Regards,

Carrol
www.deanston-electrical.co.uk
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manilow
VP-CART New User

France
134 Posts
Posted - July 24 2014 :  03:56:29  Show Profile  Visit manilow's Homepage  Reply with Quote
Alessandro,

To avoid frequent loss of session variables, check your application pool in IIS. Set the Private Memory Usage in ''Recycling'' to at least 500.000 kB.

Vpasp uses quite some memory space. When exceeding the allocate memory space, the application pool will be recycled resetting all application and session variables.

Of course, you need a (virtual) dedicated server to be able to access to your application pool. Otherwise, ask your host.

Kind regards,

Erik
www.aquathermia.com
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diegomilito
VP-CART Expert

Argentina
779 Posts
Posted - August 01 2014 :  23:39:46  Show Profile  Reply with Quote
maybe set xsessiontimeout to 20 as 20 meaning to stay 20 minutes before session going out.
you set this from admin area.
diego.
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g3nnin
VP-CART Super User

209 Posts
Posted - August 18 2014 :  16:14:06  Show Profile  Reply with Quote
Hi,

Have you try the official cart cookie module? This might be an alternative solution for your problem.

You could find it in http://www.vpasp.com/sales/addons700.asp


Hope this helps!
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AleChe91
VP-CART New User

Italy
127 Posts
Posted - September 29 2014 :  12:42:26  Show Profile  Reply with Quote
my webmaster has solved this problem, i don''t know how but now the cart is permanent

let''s try http://www.stockelettrico.it/shopaddtocart.asp

Alessandro

www.stockelettrico.it
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g3nnin
VP-CART Super User

209 Posts
Posted - September 29 2014 :  14:31:05  Show Profile  Reply with Quote
Hi Alessandro,

I would love to know how your webmaster solved it. All I know is either by extending the timeout in IIS to 20 mins, or by using the cart cookie module.
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diegomilito
VP-CART Expert

Argentina
779 Posts
Posted - September 29 2014 :  23:49:27  Show Profile  Reply with Quote
i would like to know Alessandro, can you share me too.
diego.
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AleChe91
VP-CART New User

Italy
127 Posts
Posted - September 30 2014 :  04:15:47  Show Profile  Reply with Quote
My webmaster has said only that, in his opinion, he has found a Bug in VP-ASP and he has made a report to the main staff. He worked on this problem for long enough.

this is his email: try to ask him directly MPiccirilli(at)tetrasoft(dot)it

Here you can find an "interview" on vpasp http://www.vpasp.com/blog/Meet-the-VPASP-Shopping-Cart-Software-Resellers-Part-1/

Alessandro

www.stockelettrico.it
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diegomilito
VP-CART Expert

Argentina
779 Posts
Posted - October 09 2014 :  04:44:33  Show Profile  Reply with Quote
i just read that interview,, :) i maybe will email him later...
Diego
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serjtankian
VP-CART Super User

Armenia
378 Posts
Posted - October 09 2014 :  08:35:52  Show Profile  Visit serjtankian's Homepage  Reply with Quote
Alessandro

could you please just post it here :D






*serj*
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AleChe91
VP-CART New User

Italy
127 Posts
Posted - October 09 2014 :  10:55:41  Show Profile  Reply with Quote
I really don''t know, he''s a software engineer and i''m just a majoring in economics with some basic marketing and seo.

I don''t understand logic programming and i can''t coding. This is like arab language for me :)

In the next release i think this will be included by default.

Anyways trust on me, contact Marco Piccirilli :)

Alessandro

www.stockelettrico.it
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Mark Priest
VP-CART Expert

United Kingdom
580 Posts
Posted - October 20 2014 :  18:30:19  Show Profile  Reply with Quote
We often get customers phoning up saying their cart is empty

Regards,

Mark
[URL="http://www.fireworkscrazy.co.uk" rel="nofollow"]Fireworks For Sale[/URL]
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support
Administrator

4679 Posts
Posted - October 20 2014 :  18:36:33  Show Profile  Visit support's Homepage  Reply with Quote
We have a new module in beta for version 8 that will allow customers to add anywhere up to 400 to 500 products to the cart, close the browser and even come back next day and the items will all still be stored in the cart.

We have installed this into a couple of sites now so if you want it now you can submit a ticket in the helpdesk asking for a quote or it will be installed by default into version 8.

Thanks!

Cam Flanigan
VPASP Support
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diegomilito
VP-CART Expert

Argentina
779 Posts
Posted - October 25 2014 :  00:50:14  Show Profile  Reply with Quote
that really good. is it using cookies ? or kind of database session ?
diego.
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AleChe91
VP-CART New User

Italy
127 Posts
Posted - October 27 2014 :  18:47:10  Show Profile  Reply with Quote
Coockies i think because if i change PC or i clean the cache the CART becomes empty

Alessandro

www.stockelettrico.it
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