VP-ASP :: Shopping Cart Software

Shopping Cart Software Solutions for anywhere in the World

US/Canada(Toll Free): +1 888 587 2278
Europe/UK: +44 (020) 7193 9408
Australia/New Zealand: +61 3 9016 4497

VP-Cart StoreFront Customer Forum

Home | Profile | Register | Active Topics | Members | Search | FAQ
Save Password
Forgot your Password?

 All Forums
 VPCart Forum
 Add-ons for VP-ASP
 FedEx Real Time Error
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

Starting Member

5 Posts

Posted - March 31 2010 :  19:41:05  Show Profile  Reply with Quote
I am using the FedEx real time shipping calculator. It works for most of the orders I test on the system. And it comes back with shipping options and costs. But for some combinations of products, it gives me the following error message.

An error occurred obtaining shipping rates 58660 Invalid dimensions for service type

If I change the quanties of the products in the cart, that sometimes makes it work, and I get shipping rates. Sometimes it also works if I just change the order of the products in the cart. I can have the same two products and quantities in the cart. It will work when one is first in the cart, but not when that one is second.

For the products, I have weights included in the information for shipping calculations. It doesn't seem to be related having too much in the cart, because it will work sometimes with a larger order. Anyone have some suggestions?
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Snitz Forums 2000