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 Process Returned Items Paid with Gift Certificate
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Posted - May 20 2009 :  21:58:05  Show Profile  Visit MitchellT's Homepage  Reply with Quote
Hello - I'm trying to understand how to process a return of an item purchased with a gift certificate. How do I get the value of the item back on to the gift certificate? Simply cancelling the order paid by gift certificate does not restore the value of the gift certificate. I know I can manually update the value of the gift certificate, but that seems to defeat the gift certificate's usage statistics.

Thank you for any ideas!
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