VP-ASP :: Shopping Cart Software

Shopping Cart Software Solutions for anywhere in the World

US/Canada(Toll Free): +1 888 587 2278
Europe/UK: +44 (020) 7193 9408
Australia/New Zealand: +61 3 9016 4497

VP-ASP Shopping Cart Customer Forum

Home | Profile | Register | Active Topics | Members | Search | FAQ
Username:
Password:
Save Password
Forgot your Password?

 All Forums
 VPCart Forum
 General help me questions
 Mailing Customers Problems
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

Mark Priest
VP-ASP Expert

United Kingdom
570 Posts

Posted - March 30 2007 :  09:25:26  Show Profile  Reply with Quote
Hi All,

I have a three shops on the same server, all are configured the same with regards to mail setup.

However, one of the shops, when I try and send mail to customers (mailing list) it doesnt send any mail, When you go through the final sending process VPASP usually list the email addresses its sending to, however its not doing this.

Anyone got any ideas why?

Regards,

Mark
Fireworks

Mark Priest
VP-ASP Expert

United Kingdom
570 Posts

Posted - March 30 2007 :  09:45:16  Show Profile  Reply with Quote
OK, I think I have found the problem

In the admin I had the mailing list setting set to YES, so the system wouldnt email people who hadnt joined the mailing list. However the test emails I were sending were to people whos account showed mailing list = 1 so they should have gone!

Regards,

Mark
Fireworks
Go to Top of Page

Mark Priest
VP-ASP Expert

United Kingdom
570 Posts

Posted - March 30 2007 :  12:17:55  Show Profile  Reply with Quote
Mmm,

OK, maybe not

Even though VPASP shows the mail address is has sent the email to, its not arriving!

Tracking and other mail services are working but not the bulk mail.

Regards,

Mark
Fireworks
Go to Top of Page

Mark Priest
VP-ASP Expert

United Kingdom
570 Posts

Posted - March 30 2007 :  14:22:20  Show Profile  Reply with Quote
OK, ignore that last post, its not sending tracking messages either!!

Regards,

Mark
Fireworks
Go to Top of Page

Mark Priest
VP-ASP Expert

United Kingdom
570 Posts

Posted - March 30 2007 :  14:38:46  Show Profile  Reply with Quote
OK, the problem continues. In my mail logs im gettting the following error when VPASP tries to send information outside of my domain.

2007-03-30 20:26:06 217.160.143.122 SMTP-IN ************ 356 RCPT RCPT+TO:+<[email protected]> 503+This+mail+server+requires+authentication+when+attempting+to+send+to+a+non-local+e-mail+address.+Please+check+your+mail+client+settings+or+contact+your+administrator+to+verify+that+the+domain+or+address+is+defined+for+this+server. P15173415 235 31

However, all the other domains are fine? Any ideas

Regards,

Mark
Fireworks
Go to Top of Page

Mark Priest
VP-ASP Expert

United Kingdom
570 Posts

Posted - March 30 2007 :  14:55:49  Show Profile  Reply with Quote
Just found this post which has resolved the issue.

http://www.vpasp.com/virtprog/vpaspforum/topic.asp?TOPIC_ID=3858&SearchTerms=smtp

Regards,

Mark
Fireworks
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Snitz Forums 2000