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 General help me questions
 Timeout Session during shopping
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willy99
VP-ASP New User

Italy
108 Posts

Posted - December 14 2008 :  07:33:55  Show Profile  Reply with Quote
Hi, after I made an order and after I pressed the payment method I receiveid the following error:

"Order can't be updated. The session details are lost,plesa contact the shop administrator"

Can you help me in order to understan why happen ?
Thanks

devshb
Senior Member

United Kingdom
1898 Posts

Posted - December 14 2008 :  08:36:32  Show Profile  Visit devshb's Homepage  Reply with Quote
have a look at your browser's address line, and see if it's changing domain/subdomain during the process (for example moving from "mydomain.com" to "www.mydomain.com")

if that's the case then you might find this addon useful:
BYZ044 - Domain Tools for VP-ASP:
http://www.bigyellowkey.com/mysoftware_product_details.asp?prdid=213&opu=n

Simon Barnaby
Developer
[email protected]
www.BigYellowZone.com
Web Design, Online Marketing and VPASP addons
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support
Administrator

4266 Posts

Posted - December 14 2008 :  20:10:48  Show Profile  Visit support's Homepage  Reply with Quote
If using version 650 you can also try ensuring that you have xmysite in shop$config.asp set to match your xssl setting but without the "s" in the url.

const xssl = "https://www.yourdomain.com"

const xmysite = "http://www.yourdomain.com"

This will ensure you do not lose the session when switching to SSL mode.

Thanks
Cam

VPASP Support
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willy99
VP-ASP New User

Italy
108 Posts

Posted - December 15 2008 :  13:39:32  Show Profile  Reply with Quote
I modify my const xmysite =

now I'll check if the error timeout session disappears.

Thanks.
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