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carfin
VP-ASP Expert

United Kingdom
948 Posts

Posted - September 25 2007 :  05:43:32  Show Profile  Reply with Quote
Hi,

we have many retail customers who will add products to their baskets and then get called away to deal with their own customers (forgetting to save the order) and when they come back to the PC their basket is gone. I know this is to do with the session timeouts but some of our customers say that other sites that they order from they don't have to save the basket but it is still there even after they switch off the PC and go back a few days later. Is this to do with automatically stored cookies on the customers' PCs? If it is, is there any way I can set up a similar automatic cookie basket storage for our own customers?

Regards,
Carrol
www.deanston-electrical.co.uk

support
Administrator

4266 Posts

Posted - September 25 2007 :  07:07:08  Show Profile  Visit support's Homepage  Reply with Quote
Hi Carrol

Great timing with this!

Funnily enough we have just released a new module today for VPASP 650 that allows you to keep the items stored in the cart for 7 days.

The items are not cleared until shopthanks.asp is reached.

You can download this from our download center.

Hope this helps!

Thanks
Cam

VPASP Support
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carfin
VP-ASP Expert

United Kingdom
948 Posts

Posted - September 25 2007 :  07:34:02  Show Profile  Reply with Quote
Thanks a million Cam



Carrol
www.deanston-electrical.co.uk
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Steve2507
VP-ASP Expert

590 Posts

Posted - September 25 2007 :  15:02:45  Show Profile  Reply with Quote
Hi,

I've tried to add this to our site but get the following error when an item is added to the basket.
quote:
Microsoft OLE DB Provider for ODBC Drivers error '80040e07'

[Microsoft][ODBC SQL Server Driver][SQL Server]The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value.

/shopalsobought.asp, line 131



Line 131 in shopalsobought.asp is
quote:
set rs=orderdbc.execute(sql)


Any ideas?

Steve
www.clixgalore.co.uk/AffSelectProgram.aspx?AdvProgID=7911
www.temptationsdirect.co.uk
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Steve2507
VP-ASP Expert

590 Posts

Posted - September 25 2007 :  16:26:17  Show Profile  Reply with Quote
Worked out the problem.

In the shop$db.asp file you have the line
		newdate=yyyy & getconfig("xsqlserverdatedelimiter") & mm & getconfig("xsqlserverdatedelimiter") & dd


This should be

		newdate= dd & getconfig("xsqlserverdatedelimiter") & mm & getconfig("xsqlserverdatedelimiter") & yyyy


Steve
www.clixgalore.co.uk/AffSelectProgram.aspx?AdvProgID=7911
www.temptationsdirect.co.uk
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Steve2507
VP-ASP Expert

590 Posts

Posted - September 25 2007 :  16:41:31  Show Profile  Reply with Quote
NOw I get another error message
quote:
Microsoft VBScript runtime error '800a0009'

Subscript out of range: '[number: 26]'

/shopcartcookie.asp, line 107



Any ideas?


Steve
www.clixgalore.co.uk/AffSelectProgram.aspx?AdvProgID=7911
www.temptationsdirect.co.uk
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support
Administrator

4266 Posts

Posted - September 26 2007 :  00:42:51  Show Profile  Visit support's Homepage  Reply with Quote
Hi Steve,

Not sure without looking. Are you able to post this in our help desk and i will have a look at it.

Please point to the page this is happening on and how i can replicate.

Thanks
Cam

VP-ASP Support
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Steve2507
VP-ASP Expert

590 Posts

Posted - September 26 2007 :  03:30:48  Show Profile  Reply with Quote
Hi Cam,

No problem I shall send it to you later.

We have customisation going through at the moment so when that is sorted out I shall send this.

Steve
www.clixgalore.co.uk/AffSelectProgram.aspx?AdvProgID=7911
www.temptationsdirect.co.uk
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Steve2507
VP-ASP Expert

590 Posts

Posted - September 27 2007 :  07:16:44  Show Profile  Reply with Quote
Hi Cam,

Think I've sorted this out now.

In shop$db the line
const cMaxCartAttributes=24

Needs to be
const cMaxCartAttributes=27
For our set up.

I'm just testing it now.

Steve
www.clixgalore.co.uk/AffSelectProgram.aspx?AdvProgID=7911
www.temptationsdirect.co.uk
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Steve2507
VP-ASP Expert

590 Posts

Posted - September 27 2007 :  07:17:55  Show Profile  Reply with Quote
Nope I was wrong I'm getting the error:
Microsoft VBScript runtime error '800a0009' 

Subscript out of range: '[number: 26]' 

/shopcartcookie.asp, line 107 

I shall post it in the customer support.

Steve
www.clixgalore.co.uk/AffSelectProgram.aspx?AdvProgID=7911
www.temptationsdirect.co.uk
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carfin
VP-ASP Expert

United Kingdom
948 Posts

Posted - September 28 2007 :  07:34:29  Show Profile  Reply with Quote
I've just implemented this add on and it works a treat.

Many thanks to the VP-ASP team.

Regards,

Carrol
www.deanston-electrical.co.uk
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support
Administrator

4266 Posts

Posted - September 28 2007 :  17:31:44  Show Profile  Visit support's Homepage  Reply with Quote
Brilliant! Glad to hear it is working well,.

Thanks
Cam

VP-ASP Support
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Steve2507
VP-ASP Expert

590 Posts

Posted - October 01 2007 :  04:06:36  Show Profile  Reply with Quote
Just thought I'd update on this.

Support have worked their usual magic and sorted this out for me.

It's working great now.

Thanks for the help.

Steve
www.clixgalore.co.uk/AffSelectProgram.aspx?AdvProgID=7911
www.temptationsdirect.co.uk
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carfin
VP-ASP Expert

United Kingdom
948 Posts

Posted - October 02 2007 :  08:04:48  Show Profile  Reply with Quote
I know I said that this works a treat but after a few days of using this add on I've noticed a glitch.

Our site only displays prices when the customers are logged in and we have automatic login set up which works fine for those who want this - the prices are displayed without the need to enter log in details. However, with this new add-on if you place add an order to the basket on our site, close down the browser and return later, yes the current order is still there but there are no prices displayed either throughout the site or in the actual basket. Clicking on the Account/Login says login successful but still no prices are displayed. The only way that I have found to get the prices back on the screen is to click the checkout button. Surely the customers shouldn't have to do this each time they return to the site to get our prices displayed. This only happens when a customer returns to the site with a current active basket.

Any ideas?

Carrol
www.deanston-electrical.co.uk
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carfin
VP-ASP Expert

United Kingdom
948 Posts

Posted - October 15 2007 :  09:14:54  Show Profile  Reply with Quote
I just thought I would update this thread.

The new cart cookie add-on really is a great free add-on but unfortunately I've been told by support that it will not work correctly with our shop configuration which is set for displaying prices only to logged in customers.
I figured out an easy workaround for our customers and they don't seem to mind as long as all their items are still in the basket when they return to the site.

Regards,

Carrol
www.deanston-electrical.co.uk
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cijeho
Starting Member

13 Posts

Posted - October 16 2007 :  19:52:41  Show Profile  Reply with Quote
I'm not sure what version I have but my manual says vpasp450developer.pdf. Does that mean I won't be able to use the download? Thanks.
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