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 Problems and bugs
 Customers changing details on check out not update
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Mark Priest
VP-ASP Expert

United Kingdom
570 Posts

Posted - January 10 2007 :  16:00:20  Show Profile  Reply with Quote
Hi All,

This has been going on for a while.

When an existing customer changes their address details in the shopping cart pages these details dont get passed to the order OR updated in the database. This can result in items being shipped to the old address even though the customer has rightly added their new address.

I think the cart should either A, update the details, or B, display the address as text, not editable fields with a link to modify the address.

Regards,

Mark

support
Administrator

4266 Posts

Posted - January 10 2007 :  19:05:17  Show Profile  Visit support's Homepage  Reply with Quote
Hi Mark,

Can you submit a ticket into the help desk and include a link to te site and if possible the admin details so we can try to replicate as we have not been able to here on our development server.

Thanks
Cam

VP-ASP Support
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Mark Priest
VP-ASP Expert

United Kingdom
570 Posts

Posted - January 11 2007 :  00:27:42  Show Profile  Reply with Quote
Hi Cam,

before i submit the info, can you tell me what results you get? does it update?

Regards,

Mark
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support
Administrator

4266 Posts

Posted - January 11 2007 :  07:47:09  Show Profile  Visit support's Homepage  Reply with Quote
Hi Mark,

I have just carried out a quick test on our development server and the details have updated both in the order and in the customer record.

Thanks
Cam

VP-ASP Support
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LisaGriff
VP-ASP New User

USA
90 Posts

Posted - January 17 2007 :  16:57:07  Show Profile  Visit LisaGriff's Homepage  Reply with Quote
Was there a quick fix to this issue? I very recently had a customer complain about the very same thing though I am still using Oxford Street on my site.

Thanks,
Lisa

Edited by - LisaGriff on January 17 2007 17:00:49
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support
Administrator

4266 Posts

Posted - January 17 2007 :  17:19:21  Show Profile  Visit support's Homepage  Reply with Quote
Hi Lisa,

We did not find a problem with the core files so you may need to post a ticket in our help desk.

VP-ASP Support
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