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VP-ASP New User

South Africa
69 Posts

Posted - February 19 2013 :  03:31:53  Show Profile  Visit cps's Homepage  Reply with Quote
Lately when customers try to checkout, I get this message:

Shipping is out of range or mis-configure.
Please contact administrator for further assistance.

What could be causing this?


Starting Member

United Kingdom
46 Posts

Posted - February 22 2013 :  11:46:32  Show Profile  Visit Renners's Homepage  Reply with Quote
I get this as I sue weight range, to me it means that the product(s) selected are too heavy (or light) to fit in a weight range, alternatively it could be the product has had the weight entered incorrectly.

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VP-ASP Expert

723 Posts

Posted - February 23 2013 :  04:42:45  Show Profile  Reply with Quote
cps, check your shipping settings in administration, make sure to the same shipping names are using there.
take an example :
Normal Shipping, for country canada cost $10
Normal Shipping, for country US cost $8
Normal Shipping, for other countries cost $20

you cannot use something like :
Canada shipping, cost $10
US shipping, cost $8
Outside, cost $20.

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