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 Big Yellow Zone/ Big Yellow Key Open Ticket?
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junkmailforken
Starting Member

USA
26 Posts

Posted - December 15 2010 :  09:18:21  Show Profile  Visit junkmailforken's Homepage  Reply with Quote
Does anyone work with Big Yellow Zone or Big Yellow Key, I am guessing that they are the same company. I need to open a problem ticket on an add on I bought from them and I am not sure how to do that. If some could provide a contact name and e-mail as well. I have Simon Barnaby's contact info but has been unreachable for about a week by Skype or e-mail. Any information you can give me would be very helpful.

Thank you in advance.

Ken Schmaltz

chrisredco
VP-ASP Super User

282 Posts

Posted - December 19 2010 :  11:21:23  Show Profile  Visit chrisredco's Homepage  Reply with Quote
As far as I can see after logging into their site, you can only send an email to [email protected] to ask support questions. No Helpdesk page for them like VPASP has.

Chris
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junkmailforken
Starting Member

USA
26 Posts

Posted - December 29 2010 :  07:39:01  Show Profile  Visit junkmailforken's Homepage  Reply with Quote
Simon, please log on to Skype

Ken Schmaltz
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junkmailforken
Starting Member

USA
26 Posts

Posted - January 05 2011 :  08:22:48  Show Profile  Visit junkmailforken's Homepage  Reply with Quote
Simon, please log in again to Skype

Ken Schmaltz
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FCS-Webmaster
VP-ASP New User

Canada
90 Posts

Posted - January 07 2011 :  10:20:31  Show Profile  Visit FCS-Webmaster's Homepage  Reply with Quote
Ken, try emailing from another email address. Simon is normally quite good at responding to emails.
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junkmailforken
Starting Member

USA
26 Posts

Posted - January 13 2011 :  09:20:07  Show Profile  Visit junkmailforken's Homepage  Reply with Quote
I have never got a response from him by e-mail. Skype seems to work best but it has been 2 days and he has not been on Skype. Simon...If you are out there, please respond on Skype. I really need to complete this project. It has been 6 weeks and the original estimation for programming this was a few hours.

Ken Schmaltz
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Doug Page
VP-ASP New User

Canada
85 Posts

Posted - January 13 2011 :  13:55:51  Show Profile  Reply with Quote
Ken,

Did you try the email address above. Have used it many times over the last month and gotten response very quickly.
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junkmailforken
Starting Member

USA
26 Posts

Posted - January 14 2011 :  07:17:11  Show Profile  Visit junkmailforken's Homepage  Reply with Quote
Thank you, I have used this e-mail and will use it again. The problem is gettting in touch with him but also getting the job completed. We are now in our 7 week and this is a relatively small task to be completed. Doug, do you or anyone else have another contact at BYZ?

Ken Schmaltz
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Doug Page
VP-ASP New User

Canada
85 Posts

Posted - January 14 2011 :  18:41:31  Show Profile  Reply with Quote
I have only used [email protected] and always got a response.
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