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nikijones
Starting Member

USA
2 Posts
Posted - March 10 2009 :  10:46:34  Show Profile  Reply with Quote
I have set up a VP ASP shopping cart but the admin is not receiving the emails alerting her that she has a new order. I have done the "test email" diagnostic and that works fine. But when when I do a test order she does not receive a notification. Also, on the contact us page when I fill out the form she does not receive those emails either. I have double and triple checked the email listed in the xemail field. That is entered correctly. Please help!

carfin
VP-CART Expert

United Kingdom
948 Posts
Posted - March 11 2009 :  04:54:53  Show Profile  Reply with Quote
Hi,

in your admin Setup, you could try a search for xemailmerchant and make sure that this is set to Yes.

Regards,

Carrol
www.deanston-electrical.co.uk
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nikijones
Starting Member

USA
2 Posts
Posted - March 11 2009 :  11:33:30  Show Profile  Reply with Quote
I just checked the xemailmerchant field and it was set to yes. So that is not the problem.
What really perplexes me is that the contact form also does get sent to her email.

Any other ideas?

Thanks in advance!
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carfin
VP-CART Expert

United Kingdom
948 Posts
Posted - March 11 2009 :  12:30:04  Show Profile  Reply with Quote
Have a look at this page, there are some tips on troubleshooting email problems:
http://helpnotes.vpasp.com/shopexd.asp?id=209#209

Failing that, someone else may be able to help or you can contact support

Regards,

Carrol
www.deanston-electrical.co.uk
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