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willy99
VP-ASP New User

Italy
108 Posts

Posted - December 24 2008 :  12:28:53  Show Profile  Reply with Quote
Hi,

I'm trying to customize my e-mail template. I'd like tou se the HTML format in order to send email to customer but not all is working.

I set-up "xrmamerchantformattemplate" = tmp_rmamerchantformat_test01.htm

but the message received is not in Htm format and is not the template i create.

I already have setup xemailwithtemplates= yes and xemailformat=HTML

I setup also xcustomeremail=tmp_customeremail_TEST01.htm and this setup working and I receive an html format but I'm not able to have the same results with "xrmamerchantformattemplate" = tmp_rmamerchantformat_test01.htm

thanks

madbug
VP-ASP New User

130 Posts

Posted - December 27 2008 :  01:56:10  Show Profile  Reply with Quote
Hi,

xrmamerchantformattemplate is the template used to format the RMA display in the browser. It is not the email template. If you need to customise the customer email template, please search xcustomeremail in your shop configuration, under Set-up.
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willy99
VP-ASP New User

Italy
108 Posts

Posted - December 28 2008 :  12:00:37  Show Profile  Reply with Quote
thanks.
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