One of the many great features of VP-ASP 7.0 is that you now receive a FREE support point bundle included with your Shopping Cart purchase, standard as part of the package. In addition to this, the level of support offered is even greater than before. This is because we have the resources and a dedicated support team to answer your queries, more efficiently and effectively.

Once your FREE support has run out, don’t panic, we’ll still be there to help you out! You can purchase extra support points very affordably from one of the support packages below

The new, fully integrated PDF User Manual will also minimize the number of times you need to contact the help desk. Many of the answers to your queries about VP-ASP 7.0 will be contained in the User Manual. This will save you time and money.

We are sure you will agree that the level of support you receive from the new VP-ASP 7.0 Support System, far outweighs the minimal costs associated with it. To follow is more detailed information on how the Support System works.

Buy Support Points

Support Points - 100

US$190

Support Points - 50

US$100

Support Points - 25

US$60

Redeeming Points

Points can be redeemed through our online help desk. The number of points deducted depends on the complexity of the issue and the amount of time spent by our support staff investigating and providing a solution.

Bugs in the latest version of the software will not have points deducted. However bugs in earlier releases will be charged points to fix. We recommend that you always use only the latest release of our software to ensure you have the most stable version for your site.

VP-ASP Support cannot assist in the implementation of any new code on top of the default VP-ASP package beyond essential troubleshooting. If your request requires changes to the codebase, you will be referred to our development team to provide a quote.

If you purchased through a reseller you will need to contact the reseller directly to obtain support.

The Fine Print

• In the interest of receiving a faster response and VP-ASP Support not missing any of your emails, please post all queries to the help desk. Queries will no longer be accepted via email.
• A minimum of 5 points will be charged for any non bug related support query.
• No points are charged for sales queries.
• VPASP Hosting and Business Ready customers support issues do not have points deducted
• If you discover a legitimate bug in the VP-ASP 7.0 software, you will not be charged any support points for it to be fixed. However if a bug is reported to us that is not legitimate, the relevant number of support points will be charged to you.
• If you discover a bug in an earlier release support points will be charged to fix. We release new versions to rectify any bugs so it is your responsibility to ensure you are running the latest software.
• If you do not have enough support points remaining to cover a query, a 'points quote' will be sent to you prior to us issuing a response.
• The amount of points charged will correspond to the time it takes to rectify the issue.
• Large issues will be quoted prior to commencement.
• Issues with previous releases will have points assigned to them, as they are generally dealt with in later releases. We recommend that you upgrade to the latest version to ensure your store is as up to date as possible.
• Customizations cannot be paid for with Support Points.
• Support points for licenses purchased through resellers or developers will be assigned to the reseller or developer account, not the end user, unless the reseller or developer purchases in the customers name.
• Support points are non-refundable and cannot be exchanged for other goods or services from VP-ASP.
• Support points expire 12 months from purchase date