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RNN
VP-CART New User
USA
54 Posts |
 Posted - July 10 2007 : 10:24:55
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I have emailed these people 3 times, they don't respond.
After the 4th email they say give us your login info,
I tell them that due to security we give allow ftp access.
now there is no response.
They have no direct e-mail or telephone number on their.
Anyone else have problems?
Bob |
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devshb
Senior Member
United Kingdom
1904 Posts |
Posted - July 10 2007 : 11:01:40
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bob; you need to use our support area; we have far too many spams to be able to deal with manual emails these days (vpasp have the same problem), there are simply too many spams to be able to cope with; the support area is the only viable way.
if for some reason a support ticket change hasn't been spotted, then just update it and we'll pick it up.
Feel free to email me direct if you like, but don't be surprised if you don't get a reply or if it takes a while as our domain gets about 500 spams an hour, not counting the spams that the isps/hosts already catch before they get to us. I personally get around 50 spams an hour; it's a huge problem.
If you click on the help link at the top of our site, and then "ask a question", then we'll be able to process it properly.
Every morning I get up and receive the accumulation of a whole night's spam, and wading through it all is a nightmare, so manual real emails often go unfound unless they've got very specific subject lines which I can easily pick-out from the spam.
Spam filters don't seem to do any good either; they only pick up about 20% of the spams and slow down outlook so much that it's quicker to turn off the spam filter and manually wade through them.
I would hope that one day the authorities will actually do something about spam, but judging by recent responses I had (ie none) from the uk authorities about hacks and actively-running multi-billion-dollar fraud attempts, the authorities either don't care about fraud/hacks/spam, or they're as overloaded as the rest of us and can't read their emails either.
Simon Barnaby
Developer
[email protected]
www.BigYellowZone.com
Web Design, Online Marketing and VPASP addons |
Edited by - devshb on July 10 2007 11:18:04 |
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RNN
VP-CART New User
USA
54 Posts |
Posted - July 10 2007 : 11:16:32
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Simon, I get spam too that's why I use software to knock out 85% of it.
How about I send you folks a zip file to look at.
I really would like to get this software to work with Froogle.
Or how about a telephone # at my expense.
Bob
Bob |
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devshb
Senior Member
United Kingdom
1904 Posts |
Posted - July 10 2007 : 11:20:43
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wish my spam filter was effective as that, but all the ones I've tried didn't knock anywhere near that level out and slowed outlook down so much that I couldn't do anything at all, so I've given up on a pc/laptop spam filter now as it's still quicker for me to wade through it.
anyway; that's enough spleen-venting from my side about spam; yes, feel free to email me the zip and I'll have a look. just make sure the subject line in the email is easy to pick out (eg "BigYellowZone GoogleBase Feed Problems from john smith")
If you enter a support ticket, then that'll also make sure we can keep the thread. The support area has a size restriction on the files you can attach, so in circumstances like this it's usually best to post a support ticket first, and then manually email the zip, then we can use the support ticket to pass the questions back+forth.
I suspect other people reading this topic might have a similar problem (ie hard to get a response from manual emails) - if anyone else out there isn't getting the response that they want/need from us, then please post a ticket on our help area (help>ask-a-question) and shout loudly; we won't take offence at shouty emails/tickets, as we know it's often the only realistic way to spot its true urgency. A couple of exclamation marks and some capitals in the subject line often does the trick, and a specific subject so that's easy to get an idea of the general problem without having to drill-down to the details.
Simon Barnaby
Developer
[email protected]
www.BigYellowZone.com
Web Design, Online Marketing and VPASP addons |
Edited by - devshb on July 10 2007 11:29:38 |
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RNN
VP-CART New User
USA
54 Posts |
Posted - July 10 2007 : 11:25:59
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Thanks, shall do.
I have support ticket #911
Ps: I use Spam inspector, works great
Bob |
Edited by - RNN on July 10 2007 11:27:00 |
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devshb
Senior Member
United Kingdom
1904 Posts |
Posted - July 10 2007 : 11:33:47
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great; thanks for that; yes, I've had a look at the ticket, and I see what you mean.
Looks like an easy thing to fix; we just need a zip which has the following files:
byz*
shop$db.asp
I don't think there's anything else we'd need at this stage; it looks fairly straight-forward, so once I get that zip I'll be able to confirm/correct etc.
Simon Barnaby
Developer
[email protected]
www.BigYellowZone.com
Web Design, Online Marketing and VPASP addons |
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apswater
VP-CART Super User
444 Posts |
Posted - July 11 2007 : 16:42:11
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| I found a way to eliminate spam I was getting almost 3000 a day. The secret.. change your e-mail address. No spam! Especially for businesses, if you are not going to answer e-mails, then dont list the address, all you do is piss people off. it is not a big deal to change the online e-mail a few times a year, you can do an autoresponder on the old address pointing people to the new one. |
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RNN
VP-CART New User
USA
54 Posts |
Posted - July 17 2007 : 11:35:18
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Simon, we have been emailing you again several times.
The software is having an issue.
Ticket 911
I installed the yahoo and google feed. But it is not working, it says the installation directory is not writable. But I saw in my server, the directory is fully read/writable.
I sent you lots of emails, but unfortunately got no response from you. May be your email is too busy, can you send me any other email address so that I can PM you. Or give me your MSN/Yahoo/AOL id. And lets discuss about the issue.
Thanks for your help
Bob
Bob |
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devshb
Senior Member
United Kingdom
1904 Posts |
Posted - July 17 2007 : 11:55:40
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Hi Bob,
I resolved the ticket about 5 days ago; the key file has been emailed (to the developer rather than the site owner, as the site owner emails just bounced back), and the ticket also explains the read/write aspect/cause/solution.
The full thread is on the support ticket; it explains all the problems/solutions that have so far been logged. I can't respond directly to the emails because they just bounce back from your server.
Simon Barnaby
Developer
[email protected]
www.BigYellowZone.com
Web Design, Online Marketing and VPASP addons |
Edited by - devshb on July 17 2007 11:57:46 |
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RNN
VP-CART New User
USA
54 Posts |
Posted - July 17 2007 : 12:02:20
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We got a file BYZ mykeys, but it still will not work.
I get the error as I stated above.
Bob
the email to the owner will not accept attachments, but if you send a regular email it will work fine, I recieve over 1,000 emails a day, besides the spam.
Bob |
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devshb
Senior Member
United Kingdom
1904 Posts |
Posted - July 17 2007 : 12:58:57
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ok; but can you use the support ticket instead of email? The full thread's being kept on there, and it states all the problems/solutions thus far, including the permissions.
Simon Barnaby
Developer
[email protected]
www.BigYellowZone.com
Web Design, Online Marketing and VPASP addons |
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RNN
VP-CART New User
USA
54 Posts |
Posted - July 17 2007 : 13:08:18
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Simon, nothing is there about permissions.
Why don't we get this resolved?
This is way too much time to spend on what supposed to be a simple plugin.
If you can't get it resolved perhaps a refund is in order.
Do you want all the files ziped to you?
Please don't direct us to another dead end.
Bob
Bob |
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devshb
Senior Member
United Kingdom
1904 Posts |
Posted - July 17 2007 : 13:26:08
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Hi Bob,
I've logged in as the creator of ticket 911, just to double-check, and it's all there.
The solution is below the requests (ie all your questions/comments are in the top-half of the ticket display, and all the solutions from us are in the bottom half)
The latest error logged on the ticket related to permissions was pointing to a vpasp file rather than one of ours, and I posted the response to it, ie:
For that latest error:
Microsoft VBScript runtime error '800a0046'
Permission denied
/vpasp/shopa_navigation_create.asp, line 303
that's a generic server/iis problem; when creation new menu items you need to make sure that the system has write access to the folders, see also:
http://vpasp.com/virtprog/vpaspforum/topic.asp?TOPIC_ID=6671
another relevant link:
http://vpasp.com/virtprog/vpaspforum/topic.asp?TOPIC_ID=4432
Simon Barnaby
Developer
[email protected]
www.BigYellowZone.com
Web Design, Online Marketing and VPASP addons |
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RNN
VP-CART New User
USA
54 Posts |
Posted - July 17 2007 : 13:37:25
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We are not referring to that permission problem, that was resolved we sent you another permission problem that you did NOT get I suppose.
I have installed the Yahoo thing, byz040. I went to that Panel and tried to test with Max Products to Show: 10 and it say’s:
ERROR: Output Directory (D:\www\xxxxx\yyyyy\yahoo) is not writable on your site/server.
But in my server (Windows 2000), I have that yahoo directory fully read & writable. Why is this happening?
this is the issue now.
Bob
Bob |
Edited by - RNN on July 17 2007 13:38:25 |
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devshb
Senior Member
United Kingdom
1904 Posts |
Posted - July 17 2007 : 17:42:28
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it may be writable by ftp, but not via asps (it might also need delete permissions)
to double-check that it's a windows/server/iis problem and not an addon problem, try generating your static html files or menu files in your yahoo directory and see if you get the same problem.
see also:
http://www.bigyellowzone.com/support/issue_view.asp?ID=740
(that thread relates to anything that creates a physical file; in the case of the yahoo feed, you'd just change the config options to point the file to a writable directory if you can't change the yahoo directory's permissions)
"file already exists" or "permission denied" errors both point to the same root cause; incorrect IIS permissions.
Simon Barnaby
Developer
[email protected]
www.BigYellowZone.com
Web Design, Online Marketing and VPASP addons |
Edited by - devshb on July 17 2007 17:46:29 |
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RNN
VP-CART New User
USA
54 Posts |
Posted - July 20 2007 : 12:23:06
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Simon, we have it working now as a test for 10 items. thanks.
But on Google it takes 15 minutes.
On Yahoo it takes 10 seconds.
Now we're tried to do our whole DB 43,000 it times out after 2 hours.
What do you think?
Are there any parameters to try ?
Thanks
Bob
Bob |
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