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 Intermittent Problem with Pin Numbers
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21 Posts

Posted - December 05 2006 :  10:46:10  Show Profile  Reply with Quote
We have VP-ASP Deluxe 6.09.

We are using the pin number system to send customers serial numbers for software that we are selling. There seems to be a random problem where the customer's credit card is charged, but a pin number is not issued (emailed or assoicated with the order).

I have not been able to find a common denominator to the orders yet. It happens sometimes with Visa, Amex, etc... It happens at different times of the day. It appears to be completely random. Out of say 30 orders a day this will happen 3 or 4 times.

Can anyone in the know help me figure this out. One thing that would save me a lot of time looking at ASP script would be to know what steps are taken and what happens during each step between getting the credit card authorization back, associating a pin number with an order and actually sending the email to the customer.

Any ideas or suggestions will be greatly appreciated. Thanks,

Gabriel Smith
M2Solutions, Inc.
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