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 Missing Image in tmp_customeremail.htm
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Posted - April 06 2006 :  16:33:20  Show Profile  Reply with Quote

I'm using the HTML version of the customer email receipt (tmp_customeremail.htm). I use FP2003 as my HTML editor. I have mapped the same logo image I use for the site's default page as a header for the customer receipt.

It displays fine in FP in Preview, Split and Design modes. I've run some tests and when it shows up in the recipient Inbox in Outlook, the image placeholder is there but not the image. I believe the little red x in the upper left corner of the placeholder means the path is wrong, broken, etc.

If the image path is the same as what I use for the default page and the default page displays fine, why doesn't the image display when you open the customer email receipt?




4286 Posts

Posted - April 06 2006 :  17:59:09  Show Profile  Visit support's Homepage  Reply with Quote
You need to ensure you have the full path to the image as the customers email program will not know where to find the image otherwise.

As in:


rather than:


Hope this helps,

VP-ASP Support
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Starting Member

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Posted - April 07 2006 :  12:46:05  Show Profile  Reply with Quote
That did it... As always, thanks for the quick response Cam.

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