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15 Posts

Posted - February 13 2006 :  08:10:24  Show Profile  Reply with Quote
I had a order go though the gateway (authorize.net) and was approved on the CC but it make no order in the system but pass a order number to the gateway (authorize.net). I have the customer in the customer table but no order in the order table. Any Ideas what happen?


4284 Posts

Posted - February 16 2006 :  05:34:04  Show Profile  Visit support's Homepage  Reply with Quote
In the Online Setup do you have the keep cancelled orders set to No?

If so possibly change this to Yes so the roders are not deleted from the system.

What may have happened is the customer hit the back button after making the order and clicked cancel for some reason.

Without further info though it is hard to say what culd have caused this.

Thank you

VP-ASP Support
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