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VP-ASP Super User

254 Posts

Posted - June 10 2005 :  23:12:15  Show Profile  Reply with Quote
In the U.S., 128-bit SSL is the standard, though I read this is going up to 256. For my site, I have my own certificate and process cards through a separate terminal when orders are ready to ship, I don't use a gateway.

I notice a frequent occurance of international transactions failing, once customers fill out all the shipping info, then click on "continue" which goes to the SSL directory for card info (https://)

A customer emailed me, telling me that when he clicked on "continue" after filling in billing/shipping info, he could not get to the https page, but seemed to be in some sort of a loop.

Question: Does anyone know what happens when you click on a link to a secure https:// directory, and the encryption levels do not match? Does an error message pop up, or some sort of message? How does VPASP handle it, does it simply shoot the customer over to the "continue shopping" link?

If there is an encryption incompatibility, are there any solutions? I do quite a bit of international sales, and see the failed orders as becoming a significant loss.

VP-ASP New User

169 Posts

Posted - July 04 2005 :  04:02:44  Show Profile  Reply with Quote
I dont think this is a vpasp problem, probably a browser problem, you really need to get more information from people when something goes wrong

there can be problems with some Certificates and some browsers and even server software

for example comodo state:
Browser Compatibility:
Internet Explorer 5.00 and above
Netscape 4.x and above
AOL 5 and above
Opera 5 and above

i assume that other browsers simply may not work, and how they react will depend on the browser itself

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