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wws
Starting Member
24 Posts |
 Posted - March 03 2005 : 11:53:27
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For those products that require a feature to be selected and the customer does not, the error handling is not very customer friendly. You end up on a page that simply says:
Feature is required for Product blah blah blah - Colors:
Then there is a single link to "Home"
This is not very helpful to the customer, especially the link to home. If anything, a "Back" link would be helpful, but the best thing would be to have this error generate at the top of the page the customer is trying to order the product from.
Anyone do anything similar to this? Any suggestions? Thanks.
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support
Administrator
4679 Posts |
Posted - March 04 2005 : 15:06:38
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Locate the following line in shoperror.asp
Response.write "<a href=" & home & ">" & getlang("LangCommonHome") & "</a>"
Change it to
If getsess("CurrentURL")<>"" then
Response.write "<a href=" & getsess("CurrentURL") & ">" & getlang("LangCommonPrevious") & "</a>"
else
Response.write "<a href=" & home & ">" & getlang("LangCommonHome") & "</a>"
End If
VP-ASP Support |
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wws
Starting Member
24 Posts |
Posted - March 05 2005 : 13:17:55
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Thanks very much, that works for now. However, I do not have LangCommonPrevious in my languages, but I changed it to LangPrevious instead and it works fine.
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saki
VP-CART New User
82 Posts |
Posted - February 14 2008 : 00:30:46
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It would be better if a pop-up or alert box appeared on that product page where they tried to buy the product instead of taking them to another page.
A side note here. Products added to the wishlist can be bought from the wishlist WITHOUT the required feature. Very Bad |
Edited by - saki on February 14 2008 00:34:57 |
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lewisar
Starting Member
United Kingdom
34 Posts |
Posted - May 11 2008 : 13:32:45
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Also, it doesn't actually work for me anyway! If I've just come from a category display, which was reached via
shopdisplayproducts.asp?id=n&cat=Accessories
and then attempted to order a product without a required feature, the above code simply generates
shopdisplayproducts.asp
as the url, without the parameters. I find that
Response.Write "<button onclick=history.go(-1); return false;>Back</button>"
generates a much more visible button and takes you back to exactly where you came from. But I'm sure someone will tell me why this isn't the right thing to do?!
Also, as saki said, you can add items to the cart WITHOUT a required feature from the random product display
_Ade. |
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mrmcgroovy
Starting Member
49 Posts |
Posted - January 31 2011 : 15:33:10
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| I'm having the same problem with version 7...it's still not very user friendly when it goes to a new page and the error message is actually rather cryptic for the average user. I searched for the code snippet mentioned above, but it's not in shoperror.asp in version 7 (or else it's changed). Does anyone know where this moved to? |
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