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 FEDEX GROUND OPTION NOT SHOWING
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wesellnawon
Starting Member

USA
7 Posts

Posted - May 16 2017 :  14:18:04  Show Profile  Reply with Quote
Hello,
I''m using VPASP V8.1.0.12
I installed the UPS AND FEDEX MODULES. The UPS module seems to work correctly however the FEDEX module will not display Ground shipping as an option. With Trace on , it shows that Ground shipping has a 0 price.
Has anyone else encountered this issue?
Thank you
Mitch

Mitch Gordon

support
Administrator

4679 Posts

Posted - May 16 2017 :  21:31:28  Show Profile  Visit support's Homepage  Reply with Quote
Hi Mitch,

Could you please provide the following:

1. capture the fedex settings in module manager
2. merchant address, zip, state, country, and destination address. zip , state, country
3. products total weight

You can create a new helpdesk ticket to provide, so we can check it further. Our helpdesk can be accessed at https://helpdesk.vpcart.com

Thank you.

Alexis T.
VPCart Customer Care
www.vpcart.com
http://www.instagram.com/vpcart
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wesellnawon
Starting Member

USA
7 Posts

Posted - May 23 2017 :  00:48:58  Show Profile  Reply with Quote
Problem solved, sorry for the confusion. The Free add on is the one that was not working properly. I purchased the Module and it works fine. Thank you

Mitch Gordon
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