chrisredco
VP-CART Super User
282 Posts |
Posted - July 06 2011 : 14:35:07
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I know this has been discussed before, but I need some clarification as it has become almost daily problem on my VPASP7 site.
Customers are often complaining that even when actively using a shopping cart, it will clear out within a 15 minute period.
I've been assured by my hosting company that my IIS settings are much longer than this, but my customers are constantly having this problem.
Can anyone explain what causes this problem? Why does my site seem to have this issue often, while similarly sized companies I compete with never have this issue.
What is it that I would need to change to allow sessions to stay active for a long perios of time (say 5-6 hours) without any chance of timing out within that period?
I run an Access database for my cart, hosted by Alentus hosting, but I'm not on my own dedicated server with them.
Not being someone who understands what it takes on a server-level to control this, I appreciate anyones input on this matter.
Its gotten to the point where I need to consider either changing how my site is hosted, the database (if that will help) or something hardware wise to help resolve this for I fear it is driving customers away.
Thanks, Chris Stubbs
Redco Audio www.redco.com |
Edited by - chrisredco on July 06 2011 14:36:16 |
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chrisredco
VP-CART Super User
282 Posts |
Posted - July 07 2011 : 12:10:03
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Thanks Simon. I've inquired about this setting. Being a newbie with these details I'm not always sure what to ask, so this helps a lot.
Are much larger sites that have more traffic that DON'T have this issue just running larger or multipl systems to handle the ability to cache so much for so long and avoid these timeouts for long periods of time?
Thanks, Chris
Redco Audio www.redco.com |
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