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47 Posts

Posted - May 17 2011 :  14:51:59  Show Profile  Reply with Quote
in v6.5, I add an item to the cart, then continue shopping, and add another but at checkout the second item is missing/not in the cart, happens often but not always. Has anyone else had this issue or know of a solution to it? I have changed session timeout to 20 mins but when testing it happens within the same minute.



4291 Posts

Posted - May 17 2011 :  20:54:58  Show Profile  Visit support's Homepage  Reply with Quote
Hi Ben,

I think this one may need some more in-depth investigation than what can be provided here unfortunately.

If you have one product in the cart it would lose both if the session died however it is not ding this which is strange.

Our support guys are available in the helpdesk at:


Thank you.

Cam Flanigan
VP-ASP Cart Support

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Starting Member

15 Posts

Posted - July 16 2011 :  11:08:37  Show Profile  Visit magnumtools.com's Homepage  Reply with Quote

Perhaps your server's IIS/ASP/Session settings are incorrectly configured
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