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Posted - February 25 2011 :  13:47:33  Show Profile  Reply with Quote
I have been trying to upgrade a 6.5 installation to 7.0 and have went through the install document okay. I enter the old username during the upgrade and it finishes the upgrade. After the upgrade I try logging into the admin site and it does not accept the username password and second password i am entering. I am using the information that was generated from the upgrade sheet that it says to print.

Why is it not taking my username and password after the upgrade? I do not know the old password so I thought as part of the upgrade and the final upgrade report shows the username and password. Which is differen then what I originally entered.

the report shows something the below for the admin password which was not the original password.

Admin User Name: 138.172.100

What is going wrong?


4290 Posts

Posted - February 28 2011 :  01:15:55  Show Profile  Visit support's Homepage  Reply with Quote
Hi there

Have you ensured the encryption key is the same as the old key?

This is stored in the shop$config.asp file.

If so it may be an idea to submit a ticket into our helpdesk at:


Thank you.

Cam Flanigan
VP-ASP Cart Support

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