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lesharrison
Starting Member
18 Posts |
 Posted - February 17 2010 : 07:24:35
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Running 6.5 Pluse with SQL Server. This is a new site, two others work correctly. On this site, customer and merchant email templates are not working. emails are going out ok using the basic formatting from shopmail.asp. I have tried this with templates = yes and no, html and txt, restarted the site iis, etc. Nothing will let the customer and merchant templates work. Code is a fresh upload from the zip file plus 6.50 security patches.
I know the thanks and thanks2 files kick these off but could use some help in debugging this issue.
Thanks in advance. |
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carfin
VP-CART Expert
United Kingdom
948 Posts |
Posted - February 17 2010 : 08:43:55
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Hi,
make sure that the field xcustomeremail is set to tmp_customeremail.htm and xmerchantemail is set to tmp_merchantemail.htm
By default they are *.txt not *.htm
Regards,
Carrol
www.deanston-electrical.co.uk |
Edited by - carfin on February 17 2010 08:44:52 |
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lesharrison
Starting Member
18 Posts |
Posted - February 17 2010 : 08:54:05
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| Thanks Carrol, just to be sure, I checked and re-entered both and then updated the shop config. Same results, no templates... aaargh! |
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carfin
VP-CART Expert
United Kingdom
948 Posts |
Posted - February 17 2010 : 09:16:48
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If you have checked that all the relevant configuration fields are set up as follows:
xemailcustomer = Yes
xemailmerchant = Yes
xemailformat = html
xemailwithtemplates = Yes
xmerchantemail = tmp_merchantemail.htm
xcustomeremail = tmp_customeremail.htm
then perhaps this could be a problem with your ISP. Are you using the same ISP for the other 2 sites you mentioned?
Regards,
Carrol
www.deanston-electrical.co.uk
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lesharrison
Starting Member
18 Posts |
Posted - February 17 2010 : 09:24:09
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Yes, those are all set. Since the site is sending customer and merchant emails out using the basic non-template mode IE: shopmail.asp and shopmailformat.asp, it does appear to be an issue in the vpasp code not selecting the template mode. The other site that is currently working correctly is on a different server with the same ISP (Crystaltech.com).
Thanks. |
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carfin
VP-CART Expert
United Kingdom
948 Posts |
Posted - February 17 2010 : 09:41:49
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If you definitely have the Plus Option package then I don't know what could be stopping the mail templates from being formatted. I take it that the ISP uses the same mail service and component (CDONTS, JMAIL etc) . Sorry I can't be of any more help, perhaps someone else might offer some ideas.
Regards,
Carrol
www.deanston-electrical.co.uk |
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lesharrison
Starting Member
18 Posts |
Posted - February 17 2010 : 09:48:08
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Thanks, I do appreciate your replies. At least I don't feel alone in this :-). I just decided to rework the shopmailformat.asp file for now to get this site working and worry about the templates over time.
have a great day,
Les |
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