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thebigcheese2
Starting Member
United Kingdom
4 Posts |
 Posted - January 08 2010 : 05:27:45
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Order control center
Does anyone else using VPASP struggle with order management? We have found this to be the products weakest element, and its very poor for us in our situation. It may be that its specific to our business type, but its shortcomings really surfaced during the busy xmas period. Our goods are fine foods, and as such, many have a short shelf life, so we constantly need to be on top of what orders are in, and what stock is needed, and importantly, when its needed to arrive. Most people preorder for Xmas and want a specific delivery day.
Essentially, wouldn’t it make sense to be able to view orders by; shipment dates? We have quite a number of customers who want orders sent on specific dates, so being able to view orders by when they ship would be more sensible. It would also prioritise them correctly. Also, being able to track when payment has been taken (Not valid if you take payment when ordering, but useful for order management if you process payments manually) Then there’s the stock control element; or rather there isn’t one. You know, simple stuff… like Print a list of all stock needed to for fill orders being dispatched between X & Y date range. Or Print a picking list, with order ids and dispatch methods. Or print a list with all messages and order ids so that customer messages can be batch processed then matched to the parcels.(With a flag that you’d set when messages are done)
Then a flag that indicates an order has been generated for processing. So that if someone else starts working on the system, its clear what orders have been printed for processing. There’s a whole lot of other things that could/should be there, but these are the ones that seem most needed. We haven’t had a chance to look at V7, as some/all of these may be addressed.
Does anyone else struggle with order management?
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barney stone
Starting Member
USA
13 Posts |
Posted - January 13 2010 : 08:32:44
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Most shopping cart systems are not intended to handle serious order management operations. You might want to consider using a separate order management system, such as our Stone Edge Order Manager (www.StoneEdge.com/ordermanager.htm). The Order Manager is a desktop application that is fully integrated with vpasp (and over 40 other shopping carts and other Internet sales channels). It has many of the capabilities you are looking for, plus a lot of other useful features designed for small-to-medium companies.
Barney Stone, President
Stone Edge Technologies, Inc.
www.StoneEdge.com
215-641-1837 ext. 111 |
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