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 Paypal IPN and v6.08
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43 Posts

Posted - September 16 2009 :  16:31:28  Show Profile  Visit jdkerr's Homepage  Reply with Quote

Still running v6.08 here, heavily customized and does what we need. The problem is that we use PayPal IPN and for the past six weeks or so, we are having problems where orders are placed, payment information taken by PayPal and VPASP is reporting that the transaction failed, while the PayPal payment goes through just fine.

Has this been happening to anyone else? Is my hosting company maybe having some problems and just not being reachable from PayPal? Any thoughts or great ideas would be appreciated.



4286 Posts

Posted - September 16 2009 :  21:09:43  Show Profile  Visit support's Homepage  Reply with Quote
Dear John,

Generally this happens because of the following :

1) Paypal took a while to send a silent notification to your server and thus the cart are not able to validate the order.

2) Paypal are not able to send the silent notification to your server due to incorrect URL setting on paypalipnconfig.asp

If you open the file paypalipnconfig.asp, you will notice the following line :

const PAYPALMYSITE="xxxxxxxxxxx"

You just need to make sure that the value of PAYPALMYSITE has the exact same value as xmysite or XSSL if you are using SSL. You can check the value of xmysite by going to your administration page, select Set-Up and search for "xmysite".

If this does not resolve the issue, I would recommend you to submit a ticket to our helpdesk at https://helpdesk.vpasp.com and our support team will look into this for you.

Thank you.

VP-ASP Support
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