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 Not able to change file permissions		  New Topic  Reply to Topic
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elvis
VP-CART Super User

202 Posts
Posted - August 28 2009 :  01:48:20  Show Profile  Reply with Quote
I use Filezilla for FTP and I use VPASP for hosting.
However when I try to change file permission, it does not change it.

For example I want to export order text file, so I created folder called export and changed the folder to 744, but it does not change.

Is it because IIS?

Can anyone help me please? How can I change file permission on VPASP host?
Edited by - elvis on August 28 2009 01:53:02

support
Administrator

4679 Posts
Posted - August 28 2009 :  01:50:22  Show Profile  Visit support's Homepage  Reply with Quote
Hello there,

IIS folder permission is not the same as FTP folder permission. To modify the IIS folder permission, you need to do this from Plesk -> Web Directories -> Permission.

If you are using our hosting, simply submit a ticket to our helpdesk (https://helpdesk.vpasp.com) and our support team will apply the permission for you.

Thank you.

Regards,
Frank
VP-ASP Support
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elvis
VP-CART Super User

202 Posts
Posted - August 28 2009 :  01:54:27  Show Profile  Reply with Quote
Will that kind of sevice free to use helpdesk?
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elvis
VP-CART Super User

202 Posts
Posted - August 28 2009 :  02:04:00  Show Profile  Reply with Quote
Ok, I am in Plesk and got to Setting up access permissions of export folder. However can you tell me how to change the permission?

I modified permission for Plesk IIS user and Plesk IIS UP user to be able to read and write, but it still does not work.
Edited by - elvis on August 28 2009 02:20:35
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support
Administrator

4679 Posts
Posted - August 28 2009 :  02:38:19  Show Profile  Visit support's Homepage  Reply with Quote
Hello,

For VP-ASP hosting customer , we will not charge support point for hosting related issues.

If you can please submit this to our helpdesk, our support team will look into this further.

Thank you.

Regards,
Frank
VP-ASP Support
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support
Administrator

4679 Posts
Posted - August 28 2009 :  03:28:51  Show Profile  Visit support's Homepage  Reply with Quote
Hi there

We also have a helpnote on how to do this.

http://helpnotes.vpasp.com/shopexd.asp?id=921#921

If you still cannot update this please feel free to post a ticket and we will look into this for you.

Thanks
Cam

VPASP Support
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