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VP-ASP Expert

590 Posts

Posted - October 17 2008 :  04:47:32  Show Profile  Reply with Quote
I'm pretty sure this has been asked before, but I can't find the answer so apologies for asking again.

How do you remove the need to have a field in the customer checkout to be comlpeted?

We currently have the phone number as a required field. Bearing in mind what we sell I want to test if removing the need for a customer to enter their telephone number increases conversions. However I can't find where the setting is.

In shopcustomrform.asp you have the line:
CreateCustRow getlang("langCustPhone"),"strPhone", strPhone, "Yes"
Changing the yes to no, eg
CreateCustRow getlang("langCustPhone"),"strPhone", strPhone, "No"
Just removes the asterix, but the field is still needed to continue.

So where is the setting to stop it being required?


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4286 Posts

Posted - October 17 2008 :  04:52:10  Show Profile  Visit support's Homepage  Reply with Quote
Dear Steve,

You will need to also remove an additional code in shopcustomerform.asp :

Locate the following line :

(around line 380 in sub ValidateCustomerFields)

If strPhone = "" Then
sError = sError & getlang("langCustPhone") & getlang("langCustRequired") & "<br />"
End If

Remove the code above and phone should not be required anymore.



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VP-ASP Expert

590 Posts

Posted - October 17 2008 :  04:58:10  Show Profile  Reply with Quote
I'm impressed, that was quick.

I thought I would need to remove something like that but for the life of me I couldn't find it.

I plan to do a multivariate test on it to see if it does make a difference.

Thanks for the help.

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