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Originally posted by riprod

It would be nice to have a fraud alert forum.

For example I got taken this week. I got an order from Overseas for some product. Shipping from the US, the customer insisted I used their shippers. I get a quote from their shippers. Then I get paid by credit card from the client for everything including the shipping. I pay the shipping company and arrange for them to pick up the goods.

Turns out the shipping company is a front and never even pick up the goods, they are just laundering money from stolen cards. The whole thing had nothing to do with the product.

Of course 3 weeks later the charge on the card is disputed.

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• We only ever send to the billing address.
• We presume an overseas order is fraudulent when we are processing it. This helps with our mindset when processing it as when we are looking at the details we are checking off things in our head which mean the order is genuine.
• We never use someone elses carrier services regardless of the value of the order.
• Only an experienced member of staff processes international orders, they have more experience and so can spot the dodgy orders.
• We are fully prepared to refund a large order and accept the potential loss of a big sale. This is harder than it sounds, we all want the big sales but you have to be prepared to let these go if you want to reduce your risk.