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Posted - April 16 2007 :  15:36:51  Show Profile  Reply with Quote
I received an order today that displayed as a canceled order. The order only appeared once in my shopping cart, but my customer had tried to place the order twice. The first time she received a message stating that her card could not be processed. The second time she received a message stating the order could not be processed due to a duplicate order being placed. Sinced my shopping cart showed the order as being canceled it didn't send an order confirmation to me or my customer. The order was processed by my credit card company and they sent me an e-mail notification. They only showed the order being placed once. As a result of the shopping cart not processing the order correctly, I lost a nice size sell because my customer didn't think her order went through and placed an order with my competitor instead. Has anyone else had this problem with their cart? I don't know what happened with my cart, but I need to find out so I don't lose anymore orders.

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