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riprod
VP-ASP New User

USA
85 Posts

Posted - March 24 2007 :  15:25:53  Show Profile  Reply with Quote
In the admin, there is a little summary on the left that says

Today's sales : 0
Month's Sales : 0
Year's Sales : US$127.46
Customers : 687

This month alone, I have done about $15 000, why are these numbers incorrect. Is there something I have to reset ?
Thanks

support
Administrator

4266 Posts

Posted - March 24 2007 :  16:05:52  Show Profile  Visit support's Homepage  Reply with Quote
Hi there,

You need to process your orders for the updated amounts to display.

It is also a good idea to process your orders as this will remove the credit card number automatically from the order record if you are taking card details and processing manually.

Hope this helps.

Thanks
Cam

VP-ASP Support
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riprod
VP-ASP New User

USA
85 Posts

Posted - March 24 2007 :  16:19:10  Show Profile  Reply with Quote
I have processed all my orders. I do that as I ship them.
I check the box and click mark as processed.

Any other ideas ? Thanks
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support
Administrator

4266 Posts

Posted - March 25 2007 :  03:29:42  Show Profile  Visit support's Homepage  Reply with Quote
Best to post this one in the help desk as our support team will need to have a look for you to see what is happening.

Thanks
Cam

VP-ASP Support
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jet_lim
Starting Member

4 Posts

Posted - April 09 2009 :  09:03:38  Show Profile  Reply with Quote
hi,

I just found out that the Sales Stats will updated itself only if the
xendofordervalidpayments value type same as Payment type select by user (such as, Visa,Mastercard,Cash)

Meaning it'll not updated if just processed it.

for example:

The value for xendofordervalidpayments is Visa,Mastercard or Cash. And you have Other Payment type Check, Cash and Phone Order. If user select cash as payment type. Under order detail you processed it the Sales Stats will updated. If user select Check or Phone as payment type, the Sales Stats will not updated.

I hope my explanation is clear. Cheer!

Edited by - jet_lim on April 09 2009 09:23:38
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spraypal
Starting Member

38 Posts

Posted - May 07 2010 :  04:26:51  Show Profile  Reply with Quote
i have a problem with the merchant summary!!
in the coloumn of amount there aren't number...only NaN.00

Why???

Thank you very much

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