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 Customer Records have empty password field
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Starting Member

United Kingdom
12 Posts

Posted - October 18 2006 :  01:46:16  Show Profile  Reply with Quote
During a look through all the customer records we noticed several had an empty password field.

In some cases there were 2 entries for a customer record that used the same email address. 1 with a password and 1 without.

In one case there were 6 entries for the same email address, but only one had a password.

The lack of password only exists in records where there is more than one record for the same customer. i.e. there is no situation where a customer with one record does not have a password.

I tried various combinations of registering, changing details, registerering with the same info (which only appeared to update the original customer record), but could not create a record with a blank password field.

It's not possible to logon without a password but does anyone have ideas how/why this has occured and how it can be avoided in future?

Many thanks.



4263 Posts

Posted - October 18 2006 :  02:36:47  Show Profile  Visit support's Homepage  Reply with Quote
Hi Neil,

Please ensure that xcheckexistingcustomer is set to Yes in your online Config.


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