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 Problems and bugs
 UPS Shipping does not add to cart
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kberke
Starting Member

7 Posts

Posted - September 14 2006 :  22:23:53  Show Profile  Reply with Quote
I have found at least twice that customer orders sometimes do not add the UPS shipping amount for products into the cart total. No products in our cart can be purchased without UPS shipping fees attached. We have processed over a hundred real orders and it has happened twice in the last week.

Has anyone detected dropouts with UPS amounts? What could cause a failure to add in shipping costs?

kberke
Starting Member

7 Posts

Posted - September 14 2006 :  22:31:16  Show Profile  Reply with Quote
I should add that in the customer order information in the control panel, it says
"Shipping Method:
UPS Real-Time
Weight=0.9599999785423"

It should give an actual shipping method, like UPS Ground:
"Shipping Method
UPS Ground
Weight=0.959999978542328"

What's up with it not showing up in the shipping costs?
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support
Administrator

4266 Posts

Posted - September 14 2006 :  22:52:55  Show Profile  Visit support's Homepage  Reply with Quote
Hi!

With the first problem, are you able to post a ticket in our helpdesk so that we can look into this for you?

http://www.vpasp.com/virtprog/helpdesk

With the second issue, if you upgrade to the latest patch - http://www.vpasp.com/helpnotes/shopexd.asp?id=814 - this will be resolved.

Kind regards,
Claire
VP-ASP Support
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kberke
Starting Member

7 Posts

Posted - September 14 2006 :  22:54:27  Show Profile  Reply with Quote
I figured it out:

Putting ZIP+4 in the zipcode field causes all shipping options to disappear.

Problem solved.


NOW:

Can you guys at VPASP add a string limiter to only accept the first 5 digits if US-bound?
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support
Administrator

4266 Posts

Posted - September 18 2006 :  00:18:27  Show Profile  Visit support's Homepage  Reply with Quote
Hi!

Try making the following change to upsxmlrealinterface.asp -

Locate the following line:

xmlstring=xmlstring & "<PostalCode>" & Shiptozip & "</PostalCode>"


Change to:

if ucase(shiptocountry) = "US" then
xmlstring=xmlstring & "<PostalCode>" & left(Shiptozip,5) & "</PostalCode>"
else
xmlstring=xmlstring & "<PostalCode>" & Shiptozip & "</PostalCode>"
end if


Kind regards,
Claire Banks
VP-ASP Support
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kberke
Starting Member

7 Posts

Posted - September 29 2006 :  00:29:29  Show Profile  Reply with Quote
It happened again, even after I applied the fix. I thought the problem was gone. What else would cause UPS to not show up in the invoice?
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support
Administrator

4266 Posts

Posted - September 29 2006 :  03:57:53  Show Profile  Visit support's Homepage  Reply with Quote
Hi there,

Can you post in our help desk and our support team wil have a look for you:
http://www.vpasp.com/virtprog/helpdesk

Thanks
Cam

VP-ASP Support
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