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Posted - August 28 2006 :  10:27:23  Show Profile  Reply with Quote


I'm having trouble uploading an image on the product page - as I haven't done this before I think it is a knowledge problem

I am wanting to edit an existing picture (which I didn't load), so I click on Upload Image and insert the file name, but then I'm stumped as to what to put in Directory. I have tried placing just images\full and also my url\images\full\file name but none of these work

The error message fluctuates between Permission Denied and Object not found. I have read the support notes and checked the Directory Management permissions with my host provider but they are already set to Write.

Appreciate any feedback.

Thanks Therese


4263 Posts

Posted - August 28 2006 :  18:28:42  Show Profile  Visit support's Homepage  Reply with Quote
Hi Therese

You need to ensure that the images folder and the images sub folders all have read/write permissions in NTFS.

When uploading using the Image Manager navigate on your local computer to the image and select it.

Then in the folder field insert something like:


This should work.

If it doesn't can you submit a qurty into our help desk with temporary ftp and site admin details and we will have a look for you.


VP-ASP Support
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Starting Member

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Posted - August 29 2006 :  07:28:47  Show Profile  Reply with Quote
Thanks Cam

I've sent you a response direct to the support area.

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