VP-ASP :: Shopping Cart Software

Shopping Cart Software Solutions for anywhere in the World

US/Canada(Toll Free): +1 888 587 2278
Europe/UK: +44 (020) 7193 9408
Australia/New Zealand: +61 3 9016 4497

VP-ASP Shopping Cart Customer Forum

Home | Profile | Register | Active Topics | Members | Search | FAQ
Username:
Password:
Save Password
Forgot your Password?

 All Forums
 VPCart Forum
 VP-ASP 6.00 Questions
 UPS Error
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

PCSInternet
Starting Member

USA
2 Posts

Posted - May 31 2006 :  13:35:37  Show Profile  Reply with Quote
I just upgraded from v5.0 to v6.0, and everything seems to have upgraded fine, except....

When I move from the page where I put in all of my information to place an order, my old version went to upsrealtime.asp, which doesn't exist on 6.0. I found in the database where it was pointing to this file, and I updated the dbase to point to upsxmlrealtime.asp and now I get the following error when I get to that page.

---
Error occurred getting shipping data. Status code=10002
The XML document is well formed but the document is not valid
---

I have tried searching for those errors in the forums and got no results. Anyone know what needs to be done to resolve this error?

I tried copying my old upsrealtime.asp file over and I get a serious asp error.

PCS Internet

muse
Starting Member

5 Posts

Posted - June 01 2006 :  00:42:28  Show Profile  Reply with Quote
it really hard to find good documenation around the web for UPS, all i can suggest for you here is that you run the problem through the helpdesk.
Go to Top of Page

support
Administrator

4266 Posts

Posted - June 01 2006 :  00:53:29  Show Profile  Visit support's Homepage  Reply with Quote
Hi,

We have helped out with this question through the Helpdesk, but for anyone else who has this problem -

1. Check that you have the latest patch applied

2. You will need to open your database outside of VP-ASP and check the ups_config table.

You need to ensure there is only ONE record in this table, or you will receive errors.

Simply delete all but one of these records and it should fix up the error.

Kind regards,
Claire
VP-ASP Support
Go to Top of Page

PCSInternet
Starting Member

USA
2 Posts

Posted - September 13 2006 :  11:30:00  Show Profile  Reply with Quote
I just upgraded to 6.09 and I am getting the same error again.

I checked to verify that I only have 1 UPS config record, and also verified I have the correct UPS Account #.

Any other thoughts on what could cause this error?

I currently have a trouble ticket open and am waiting on a response from VPASP.

Thanks,

Tim Schafer
PCS Internet
Go to Top of Page

support
Administrator

4266 Posts

Posted - September 14 2006 :  22:05:54  Show Profile  Visit support's Homepage  Reply with Quote
Hi Tim!

I have just checked on your ticket and it appears this issue has been resolved?

If not, can you please post a response to your ticket and we will be happy to investigate this further for you.

Kind regards,
Claire
VP-ASP Support
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Snitz Forums 2000