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support
Administrator

4266 Posts

Posted - March 01 2006 :  19:09:21  Show Profile  Visit support's Homepage  Reply with Quote
Hi!

We are constantly trying to improve our services and products to best suit the needs of our customers.

In order to do this, customer feedback is essential.

We have set up a new survey in our Helpdesk to collect some valuable insight into your VP-ASP experience.

Simply go to http://www.vpasp.com/virtprog/helpdesk , login to your account (or register for FREE!) and click Post New Ticket - you will automatically be taken to the survey page.

We appreciate how important your time is and, as our way of saying thank you, we are happy to offer our customers 10 FREE support points for filling out our survey.

Thank you!

VP-ASP Support

vodka
Starting Member

35 Posts

Posted - March 02 2006 :  10:11:33  Show Profile  Reply with Quote
I tried! But the link is broken and there is no survey on the helpdesk page when I log-in?
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bmw000
VP-ASP New User

137 Posts

Posted - March 02 2006 :  15:20:39  Show Profile  Visit bmw000's Homepage  Reply with Quote
there is a comma at the end of the link. remove it and it works fine.

http://www.vpasp.com/virtprog/helpdesk


Brian Weber
BMW Solutions, LLC
http://www.bmwsolutions.com
http://www.bmwdomainsolutions.com
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fb4u
VP-ASP New User

66 Posts

Posted - March 15 2006 :  06:52:27  Show Profile  Reply with Quote
Hi, I just did the survey and my support points did not increase at all. Is that because it is not immediate? How long does it take before my points get updated?

Thanks,
Helena
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support
Administrator

4266 Posts

Posted - March 15 2006 :  15:28:36  Show Profile  Visit support's Homepage  Reply with Quote
We are still running the survey so as soon as it is closed we will be going through everyones responses and applying the points.

The response has been amazing actually so a massive thanks to everyone.

Any FREE Starter Pac users out there who have any comments and would like to receive 10 support points for use in our help desk please feel free to jump in.

We would love to hear your input.

Thank you
Melanie

VP-ASP Marketing
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Elray
Starting Member

Australia
2 Posts

Posted - March 19 2006 :  18:21:20  Show Profile  Reply with Quote
Has the survey closed because I can't find it

Elray
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support
Administrator

4266 Posts

Posted - March 20 2006 :  00:48:50  Show Profile  Visit support's Homepage  Reply with Quote
HiElray,

It is still running. You can access the survey by signing up in our help desk.

When you go to make a post it will ask if you would like to participate in our survey or go straight to the submit a question page.

Thanks,
Cam

VP-ASP Support
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