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 An error occurred please restart shopping.....
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Dan
Starting Member

United Kingdom
7 Posts

Posted - May 11 2005 :  15:31:21  Show Profile  Reply with Quote
Evening all,

I receive this message "An error occurred please restart shopping" when I choose a product on site. This happens, but after going back and retrying about 10 times it'll work. It also works again if left for about 20 seconds.

Some assistance please!


Cheers!

Dan

support
Administrator

4266 Posts

Posted - May 16 2005 :  00:18:00  Show Profile  Visit support's Homepage  Reply with Quote
Hi Dan,

Yes, it sounds like the server you are on is not holding session variables very well. A common cause of this kind of problem is related to a webhost overloading a server. You might like to try asking your webhost to move you to a less congested server.

VP-ASP Support


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Dan
Starting Member

United Kingdom
7 Posts

Posted - May 16 2005 :  11:50:12  Show Profile  Reply with Quote
Hey,

This is what they had to say:

"Hi

Please note that our server is shared server but i think the problem is not the point that it is shared server because some of our customer use a shopping cart software which not slow loading. Have your developer tried to optimize the script coding?

Regards,
Jadkit
Easyspace Support Team"


I am using the access database. Do you think migrating to Mysql, which is located on a different server would help?


Thanks!


Dan

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rvaga
VP-ASP Super User

USA
254 Posts

Posted - May 16 2005 :  18:38:13  Show Profile  Reply with Quote
Can't help Dan, but would like to add a related question to those in the know. . .

Is there some way to determine if a site is reacting at an acceptible speed? In other words, if a site is sluggish, is there any way to determine how quickly it should work - as opposed to how quickly it actually is when several people (perhaps dozens) are on the site? So if Dan's host says it is the VPASP cart/coding, can he retaliate with something other than "nuh-uh, is not is not" - perhaps something objective?

Sometimes everything seems to work very quick (vs. 5.5). Other times, I watch that little loading scroll bar at the bottom of the browser a long, long time. Even at log-in, sometimes quick, other time takes maybe a minute.

Hope someone responds to Dan's question. I would like to know what "optimize script coding" means in the .asp world.



Edited by - rvaga on May 16 2005 18:42:20
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bigyellowbox
Starting Member

United Kingdom
15 Posts

Posted - May 17 2005 :  03:58:18  Show Profile  Visit bigyellowbox's Homepage  Reply with Quote
Hello Dan / rvaga

Unless you have customisations the problem is highly unlikely to be due to VPASP. Some hosts cram thousands of sites on to their servers and load balance those to other servers which can cause all kinds of session related and performance problems. Unless your site has many concurrent users and a big database it, probably, isn't worth switching to MySQL.
I'd be inclined to consider switching to another host who is prepared to analyse and investigate your problem properly. Let me know if you'd like recommendations. It is pretty easy to monitor site performance and that can be useful in helping understand the issues. Try www.alertsite.com - I think you can get a free trial. We used them on www.samburu.com and that site gets almost 100% uptime plus a sub .5 second response time if you want a benchmark.
Hope that helps

[email protected]
BigYellowZone.com - software, web design, programming and hosting
Specialising in the VPASP cart and software to make merchants more efficient and profitable
www.bigyellowzone.com
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greatphoto
VP-ASP Super User

USA
304 Posts

Posted - May 22 2005 :  01:04:05  Show Profile  Reply with Quote
Hi Dan-

I had similar issues in the past and they now appear to be solved. You might want to check out this post: http://www.vpasp.com/virtprog/vpaspforum/topic.asp?TOPIC_ID=3424


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Dan
Starting Member

United Kingdom
7 Posts

Posted - May 23 2005 :  16:05:39  Show Profile  Reply with Quote
Hey guys,

I changed to another host and now using SQL database. Work's perfect. Just like to worn UK people about Easyspace.com! KEEP AWAY! They don't know what they are on about!!


Cheers,


Dan

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