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eabrams
VP-ASP New User

USA
72 Posts

Posted - June 02 2004 :  07:26:58  Show Profile  Visit eabrams's Homepage  Reply with Quote
Does anyone have a cart with a customer service FAQ page that addresses Cart errors. For example if cookies are not enabled the customer gets cart is empty error. The FAQ page will give an explaniationof the error and tell the customer how to "fix" the problem.

If anyone has compliled such a list and is willing to share let the forum know.

Thanks


go to www.spws.net for my email.

greatphoto
VP-ASP Super User

USA
304 Posts

Posted - June 02 2004 :  19:04:49  Show Profile  Reply with Quote
Good idea.

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devshb
Senior Member

United Kingdom
1898 Posts

Posted - June 03 2004 :  04:07:38  Show Profile  Visit devshb's Homepage  Reply with Quote
to see how to have a cookie-check done for when someone tries adding to their cart (the first point where you need actually neeed to have cookies enabled), see my (devshb) post :

http://www.vpcart.com/virtprog/vpaspforum/topic.asp?TOPIC_ID=1345

for sample text for the cookiesoff asp page, see:

http://www.vpcart.com/virtprog/vpaspforum/topic.asp?TOPIC_ID=2783

Simon Barnaby
Developer
[email protected]
www.BigYellowZone.com
Web Design, Online Marketing and VPASP addons
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GTM
VP-ASP New User

USA
122 Posts

Posted - June 05 2004 :  14:47:24  Show Profile  Reply with Quote
An easy solution for cookies is first to change shop$language_english.asp

Change:

LangError01="Shopping cart is empty"

To:

"If you did not expect this or are having trouble adding items to your cart then the most likely reason for this is your machine is not accepting Cookies. Please see our FAQ for further details"

Then on your FAQ page create an html file that describes how to resolve the problem.

"The purpose of a cookie is to store a preference that you specify. Some sites also use cookies to store information as you move from page to page on a site. ect...."

Then you can proceed to show every individual browser setting which you will probally want to do for explorer, netscape, AOL and mac.

ex.

Windows IE 6.x Browser

Select Tools
Select Internet Options
Select the Privacy tab.
Select Advanced
Deselect override automatic cookie handling button
Click on the OK button at the bottom of the screen.
Click OK to exit

Greg







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