VP-ASP :: Shopping Cart Software

Shopping Cart Software Solutions for anywhere in the World

US/Canada(Toll Free): +1 888 587 2278
Europe/UK: +44 (020) 7193 9408
Australia/New Zealand: +61 3 9016 4497

VP-ASP Shopping Cart Customer Forum

Home | Profile | Register | Active Topics | Members | Search | FAQ
Username:
Password:
Save Password
Forgot your Password?

 All Forums
 VPCart Forum
 General help me questions
 Navigation Problem
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

woodhollowwebmaster
Starting Member

8 Posts

Posted - September 23 2003 :  20:12:17  Show Profile  Reply with Quote
I am trying to set up a web site with VP-ASP but I am running into a major snag. My problem is is that when I am at the home page I can access any link such as shop config or customer service or view cart but when I click on "Shop" so I can see if the categories and products I loaded works, it tries to load for about 90 seconds and then I get an error saying that the script timed out. I have no idea what the problem is. I uninstalled IIS and reinstalled and it still doesn't work. Please help

Cam
VP-ASP Super User

Australia
361 Posts

Posted - September 29 2003 :  15:01:42  Show Profile  Visit Cam's Homepage  Reply with Quote
Hi there,

If you are using Norton Anti Virus on your local machine you may have run into a known issue.

Click below for instructions on how to fix if you are running Norton:

http://www.yourvirtualstore.net/rocksalt_v.5/faqs.asp?id=26

Cheers,
Cam

*************************************
Cam Flanigan
YourVirtualStore Sales
e-mail:
http://www.vpasp.com/sales/shopcustcontact.asp
web: http://www.yourvirtualstore.net

Build you own YourVirtualStore!!!
www.yourvirtualstore.net
*************************************
Go to Top of Page

Jill
VP-ASP Super User

USA
249 Posts

Posted - September 29 2003 :  23:56:10  Show Profile  Reply with Quote
Cam,

Does this mean that anyone running Norton on their computer could have a problem at our sites? Or just if you are running Norton on the server?

Jill

Go to Top of Page

Superal
VP-ASP Expert

Canada
542 Posts

Posted - September 30 2003 :  11:31:35  Show Profile  Reply with Quote
Anyone running Norton can have the problem. The problem lies in the ASP page making calls to the file system. Norton blocks these as it might be malicious code trying to do something to your computer. There are a few VPASP files but they are all related to admin functions. The only one that might be of concern is the shopfileio.asp page. It contains a sub that references FileSystemObject. In turn this sub is referenced by other subs. Some of these to opening and reading other files such as templates. These could effect a customers shopping experience but I haven't researched to what effect.

Maybe support has a comment on this!!!

Ciao,

Al

Go to Top of Page

Cam
VP-ASP Super User

Australia
361 Posts

Posted - October 03 2003 :  23:32:29  Show Profile  Visit Cam's Homepage  Reply with Quote
I originally thought it was simply if you were running Norton on your local server.

One of our customers though recently reported an issue with Norton causing problems with a site that was hosted remotely. The customer had Norton Anti Virus installed on their PC and it was causing issues with the web site when they were trying to order.

We haven't heard anything further nor have we heard of anyone else with this but if you have please post as I would be interested to know if this is a more wide spread problem.

Cheers,
Cam

*************************************
Cam Flanigan
YourVirtualStore Sales
e-mail:
http://www.vpasp.com/sales/shopcustcontact.asp
web: http://www.yourvirtualstore.net

Build you own YourVirtualStore!!!
www.yourvirtualstore.net
*************************************
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Snitz Forums 2000