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 Short ADMIN session timeout
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Starting Member

24 Posts

Posted - July 18 2012 :  02:05:58  Show Profile  Reply with Quote
I cannot find where to set the session time for the administrator. At the moment when I am in the store Admin I get session timeout anywhere from almost immediatley to a few minutes.

Fine for me I do my HTML in Dreamweaver then copy paste the code in the HTML editor, but when I hand over to the customer in a couple of days this is going to drive him nuts.



4263 Posts

Posted - July 18 2012 :  02:08:31  Show Profile  Visit support's Homepage  Reply with Quote
Hi there,

You need to contact your host and ask them to set the default timeout to 20 minutes. it sounds like they have it set to recycle very quickly.

Thank you.

Cam Flanigan
VP-ASP Cart Support

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Starting Member

24 Posts

Posted - July 18 2012 :  02:14:13  Show Profile  Reply with Quote
Will try that
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VP-ASP New User

86 Posts

Posted - July 24 2012 :  11:19:02  Show Profile  Reply with Quote
Create an ASP page on your site and place the following code:

<% = Session.Timeout() %>

This will give you the default ASP Session Timeout on the webserver.

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VP-ASP New User

106 Posts

Posted - July 24 2012 :  16:00:04  Show Profile  Visit manilow's Homepage  Reply with Quote
If you still observe session timeouts despite a 20 minute session.timeout setting, ask your host to check the application pool recycle settings.

The shopping cart consumes quite some memory. The application pool can be recycled whenever a set amount of memory is consumed. Unselect the check box "Maximum used memory" to avoid repeating resets and thus loss of session and application variables.


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Starting Member

24 Posts

Posted - July 24 2012 :  17:13:29  Show Profile  Reply with Quote
Thanks for the tips.

PD; Session time is 10minutes, if we get the full ten minutes we can work with thta but I'll ask for more.

Erik; The shop seems to go out of memory quite regularly on this host, so I set the appool to recycle every 60minutes and we'll see how it goes.
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VP-ASP New User

86 Posts

Posted - July 25 2012 :  15:35:07  Show Profile  Reply with Quote
The only way I was able to fix this issue was to get a dedicated server. Most virtual hosting packages will not allow you to modify the default Application Pool.

My application was resetting every 30 seconds or so. Pretty bad and the hosting company said no to changes.

I created a new Application Pool named after my website.
Settings for new AppPool:

Disable Overlapped Recycle : False
Disable Recycling for Configuration Changes: False
Private Memory Limit (KB): 0
Regular Time Interval (minutes): 1740
Request Limit: 0
Specific Times: The array is empty
Virtual Memory Limit (kb): 0

This setup has worked flawlessly for the past 5 months.


Edited by - pdieppa on July 27 2012 15:59:45
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VP-ASP Expert

723 Posts

Posted - August 17 2012 :  22:36:27  Show Profile  Reply with Quote
i used vpasp module cartcookies, and this module works very well on my site. the cart items are staying very longer even days..
just sharing something.
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VP-ASP New User

66 Posts

Posted - August 20 2012 :  12:22:19  Show Profile  Reply with Quote
Look at this post, we solved our problem a lot time ago. We have implemented the code mentioned on the last post link.


we´re running ver 6.5
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