Welcome, Guest ( Customer Panel | Login )




 All Forums
 VPCart Forum
 General help me questions
 Helpdesk down? Site down but no responses
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

go4gold
VP-CART New User

151 Posts

Posted - June 27 2011 :  01:12:14  Show Profile  Visit go4gold's Homepage  Reply with Quote
Hi,

Does anyone know if the helpdesk is having a problem today? I hesitate going public with the question as support is usually so good. However I submitted a ticket about 20 hours ago with the highest "Urgent site down" priority and have had nothing since which is not the level of service we normally see from the support team.

In the meantime, I'll post a quick query with details of my site malfunction in case anyone on the forum can help.

Thanks.

Go4Gold

www.myfavouritepubwalks.com
http://thepubwalker.blogspot.com
http://twitter.com/#!/PubWalker

support
Administrator

4679 Posts

Posted - June 27 2011 :  01:15:23  Show Profile  Visit support's Homepage  Reply with Quote
Hi Leigh,

Our helpdesk is actually closed on weekends.

The guys will get to your ticket shortly I am sure.

Thank you.

Cam Flanigan
VP-ASP Cart Support

Follow us on Twitter:
http://www.twitter.com/vpasp
Go to Top of Page

go4gold
VP-CART New User

151 Posts

Posted - June 27 2011 :  03:06:52  Show Profile  Visit go4gold's Homepage  Reply with Quote
Hi Cam,

Sorry I did not realise, I thought I'd had responses at weekends before but must have misremembered. Just a thought but is it worth showing the hours of business on the Helpdesk page, including the time zone that you are in? It would be useful to know as many of us do much of our website work at evenings and weekends.

Thanks.

Go4Gold

www.myfavouritepubwalks.com
http://thepubwalker.blogspot.com
http://twitter.com/#!/PubWalker
Go to Top of Page

support
Administrator

4679 Posts

Posted - June 27 2011 :  04:05:19  Show Profile  Visit support's Homepage  Reply with Quote
That is a good idea.

I will get this updated.

Thank you.

Cam Flanigan
VP-ASP Cart Support

Follow us on Twitter:
http://www.twitter.com/vpasp
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Snitz Forums 2000
0 Item(s)
$0.00