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 General help me questions
 Helpdesk down? Site down but no responses
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go4gold
VP-ASP New User

151 Posts

Posted - June 27 2011 :  01:12:14  Show Profile  Visit go4gold's Homepage  Reply with Quote
Hi,

Does anyone know if the helpdesk is having a problem today? I hesitate going public with the question as support is usually so good. However I submitted a ticket about 20 hours ago with the highest "Urgent site down" priority and have had nothing since which is not the level of service we normally see from the support team.

In the meantime, I'll post a quick query with details of my site malfunction in case anyone on the forum can help.

Thanks.

Go4Gold

www.myfavouritepubwalks.com
http://thepubwalker.blogspot.com
http://twitter.com/#!/PubWalker

support
Administrator

4266 Posts

Posted - June 27 2011 :  01:15:23  Show Profile  Visit support's Homepage  Reply with Quote
Hi Leigh,

Our helpdesk is actually closed on weekends.

The guys will get to your ticket shortly I am sure.

Thank you.

Cam Flanigan
VP-ASP Cart Support

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go4gold
VP-ASP New User

151 Posts

Posted - June 27 2011 :  03:06:52  Show Profile  Visit go4gold's Homepage  Reply with Quote
Hi Cam,

Sorry I did not realise, I thought I'd had responses at weekends before but must have misremembered. Just a thought but is it worth showing the hours of business on the Helpdesk page, including the time zone that you are in? It would be useful to know as many of us do much of our website work at evenings and weekends.

Thanks.

Go4Gold

www.myfavouritepubwalks.com
http://thepubwalker.blogspot.com
http://twitter.com/#!/PubWalker
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support
Administrator

4266 Posts

Posted - June 27 2011 :  04:05:19  Show Profile  Visit support's Homepage  Reply with Quote
That is a good idea.

I will get this updated.

Thank you.

Cam Flanigan
VP-ASP Cart Support

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http://www.twitter.com/vpasp
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