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imabrouk
Starting Member

USA
25 Posts

Posted - February 04 2011 :  14:23:30  Show Profile  Visit imabrouk's Homepage  Reply with Quote
My customer are complaining that they can not place orders on my website using apple safari. when they click to add a product to the shopping cart, an error message " need a numeric number" and nothing gets into the cart.

Doen anyone have any issues with safari?

carfin
VP-CART Expert

United Kingdom
948 Posts

Posted - February 05 2011 :  04:35:31  Show Profile  Reply with Quote
Hi,

this is most likely an issue with your product templates. Have you changed the layouts of tmp_productformat.htm or tmp_product.htm recently?

For tmp_productformat.htm make sure that you still have [formatquantity sub] and[formatbutton sub] in the code of your template.
And for tmp_product.htm make sure that you have [SPECIAL_ORDERBUTTON] in the code.

Regards,

Carrol
www.deanston-electrical.co.uk
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imabrouk
Starting Member

USA
25 Posts

Posted - February 07 2011 :  08:06:34  Show Profile  Visit imabrouk's Homepage  Reply with Quote
Carrol,

Thanks for the quick reply. How about if I do not want to use those subs? Is there anything I can change in the code itself to correct this?

Issa
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carfin
VP-CART Expert

United Kingdom
948 Posts

Posted - February 07 2011 :  10:58:48  Show Profile  Reply with Quote
Is there any particular reason that you do not want to use those subs? I wouldn't recommend it. You can change the look of the quantity field and use your own order buttons without removing the subs.

Regards,

Carrol
www.deanston-electrical.co.uk
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imabrouk
Starting Member

USA
25 Posts

Posted - February 07 2011 :  11:16:56  Show Profile  Visit imabrouk's Homepage  Reply with Quote
Carrol,

You are right. I did that and it worked.

Thanks a million.
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