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 Customization
 realtime ups and product dimensions
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billcat99
Starting Member

USA
23 Posts

Posted - October 28 2010 :  16:14:41  Show Profile  Visit billcat99's Homepage  Reply with Quote
I have a product that only weighs 7lbs but ships in an oversize box 35x35x35 LxWxH

so the dimensions according to UPS realtime should be placed in the product table under Pother5 for that product

But how do I enter it there, I tried
35x35x35
35 35 35
35,35,35
"35x35x35"

nothing seems to work, it does not take the dimensions into consideration on the front end in ups realtime shipping cost display.

Any one have any idea

Thanks
Bill

diegomilito
VP-ASP Expert

Argentina
723 Posts

Posted - November 02 2010 :  03:58:05  Show Profile  Reply with Quote
bill, default is using format such as : 35 35 35 in the pother5 field. and then your UPS configurations should set Dimension product field to pother5.

if above still not working maybe this guide will help :
http://helpnotes.vpasp.com/kb/574-Troubleshooting/917-UPS-Realtime-Package-Dimensions/

Diego from argentina.
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