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standout
VP-ASP New User

Canada
70 Posts

Posted - July 14 2010 :  23:23:32  Show Profile  Visit standout's Homepage  Reply with Quote
When a customer wants to ask a question about a product, they are forced to enter their name, email and phone number. How can we delete the phone number and just ask for a name and e-mail?

STANDOUT Promotional Products
Port Perry, Ontario, Canada
www.standoutcanada.com

GMCDesign
Starting Member

USA
34 Posts

Posted - July 22 2010 :  22:00:45  Show Profile  Reply with Quote
Where is this feature? (I have deluxe)....is this like a live support option?
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support
Administrator

4266 Posts

Posted - July 22 2010 :  22:09:46  Show Profile  Visit support's Homepage  Reply with Quote
Hi there

It allows customers to send in a query to the merchant about a specific product.

If using version 7.0 you can enable Ask a Question by going to admin > Advanced Settings > Software Configuration > search for xproductquestion

Set this feature to Yes.

To hide the phone field open shopquestions.asp and locate the follwoing 2 lines:

Around line 127:

CreatequestionRow GetLang("langcustPhone"), "phone", strcustphone, "No",""

Around line 151:

Validatefield GetLang("langcustPhone"), "phone", strcustphone, "No"

Add a single comma in front of each.

Hope this helps.

Thank you.

Cam Flanigan
VP-ASP Cart Support

Follow us on Twitter:
http://www.twitter.com/vpasp
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standout
VP-ASP New User

Canada
70 Posts

Posted - July 23 2010 :  12:29:27  Show Profile  Visit standout's Homepage  Reply with Quote
Hello Cam,

When we try that, we receive the following error:

Microsoft VBScript compilation error '800a0400'

Expected statement

/eshop/shopquestion.asp, line 124

, CreateCustRow GetLang("langcustPhone"), "phone", strcustphone, "No",""



STANDOUT Promotional Products
Port Perry, Ontario, Canada
www.standoutcanada.com
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support
Administrator

4266 Posts

Posted - July 23 2010 :  12:31:57  Show Profile  Visit support's Homepage  Reply with Quote
Sorry, a single quote ' not a comma.

Sigh, long day...

Thank you.

Cam Flanigan
VP-ASP Cart Support

Follow us on Twitter:
http://www.twitter.com/vpasp
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standout
VP-ASP New User

Canada
70 Posts

Posted - July 23 2010 :  13:08:06  Show Profile  Visit standout's Homepage  Reply with Quote
Perfect Cam. Thank-you. Have a good one.

STANDOUT Promotional Products
Port Perry, Ontario, Canada
www.standoutcanada.com
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