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jinesh
VP-ASP New User

141 Posts

Posted - December 31 2009 :  04:04:54  Show Profile  Reply with Quote
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support
Administrator

4266 Posts

Posted - December 31 2009 :  04:11:43  Show Profile  Visit support's Homepage  Reply with Quote
Hello there,

Could you please submit this to our helpdesk so that we can investigate this for you ?

Thank you.

Regards,
Frank
VP-ASP Support
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jinesh
VP-ASP New User

141 Posts

Posted - December 31 2009 :  08:14:05  Show Profile  Reply with Quote
I tried to login to helpdesk. Its showing Invalid user name or password for some reason.
As its a high priority issue, we need to solve it asap. So let me know the support Email Id/Contact number to my mail.

Below is the transaction Details
Purchase transaction ID: 1056916891

Generated at: 30/Dec/2009 09:38:36
Sale value: GBP 0.01
Description: My Order
Shopper's Name: tino markovic
Shopper's Telephone No.: xxxxxxxx
Shopper's Postcode: W1B 2QQ
Shopper's Country: United Kingdom
Shopper's IP address: 78.155.54.227
Shopper's Email: [email protected]

The above payment has been processed.

WorldAlert result: WARNING
This transaction has been identified as potentially high risk. We strongly recommend further checks before fulfilment of an order. If the transaction has been authorised by the Bank for available funds and you choose not to fulfil you must refund the transaction and contact the Shopper to inform them.


Jinesh
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support
Administrator

4266 Posts

Posted - January 01 2010 :  18:50:37  Show Profile  Visit support's Homepage  Reply with Quote
Hi Jinesh,

You can use the forgot password page to retrieve your details.

https://helpdesk.vpasp.com/forgotpass.asp

You do need to have a valid order number though to access our support desk.

Hope this helps.

Thanks
Cam

VPASP Support
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