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 lpapi6shoppayment.asp 500 error
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phoenixfidelis66
Starting Member

USA
21 Posts

Posted - November 10 2009 :  20:29:25  Show Profile  Visit phoenixfidelis66's Homepage  Reply with Quote
Just tried my first shot at adding Linkpoint gateway. When clicking continue on the process order page... i receive the following error on the shopping/lpapi6shoppayment.asp page
"Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed."

website for reference is
http://www.capminder.com/shopping/shopexd.asp?id=15

Any assistance will be greatly appreciated...

G


Geoffrey Robbins
Director of Marketing
[email protected]
https://secureserver.rimfirelive.net

creativechaos
VP-ASP New User

Australia
64 Posts

Posted - November 12 2009 :  06:08:02  Show Profile  Visit creativechaos's Homepage  Reply with Quote
Hi Geoffrey,

Linkpoint API gateway is one of the most difficult to install... You really need to be on a dedicated server or be hosted by VPASP (who have the required DLL's installed) for this one to work...

The error you are getting (server 500) just indicates that there has been a server error. If you are hosted on Windows Server 2008, the detailed messages are disabled by default. Normally you will need to add a web.config file into your root directory to enable detailed messages.

If you don't already have a web.config file in your root directory, save the following code as web.config and upload it to your server:


<?xml version="1.0" encoding="UTF-8"?>
<configuration>
    <system.webServer>
        <directoryBrowse enabled="true" />
        <security>
            <authentication>
                <basicAuthentication enabled="false" />
            </authentication>
        </security>
        <httpErrors errorMode="Detailed" />
    </system.webServer>
    <system.web>
        <customErrors defaultRedirect="sdf" mode="Off" />
    </system.web>
</configuration>


Once you install the web.config file you should see a more meaningful error message. My guess is that it will indicate that the Linkpoint DLL's are not installed on your server.

If this web.config example doesn't work, speak with your hosts to get them to enable detailed errors for your site so we can help further.

Cheers,

Michael Dunkley
Creative Chaos
http://www.creativechaos.com.au
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phoenixfidelis66
Starting Member

USA
21 Posts

Posted - November 12 2009 :  16:04:44  Show Profile  Visit phoenixfidelis66's Homepage  Reply with Quote
Michael-

Thank you for such a thorough and helpful explanation! As of today, I have abandoned the LP/First Data solution due to the very facts you had anticipated. Now, I have established an Intuit Merchant Services account have downloaded and installed the QB-gateway. Now I am getting a return error within the same .asp page when I go to process the transaction... it says, "An error occurred communicating with the payment gateway (Code = : ). Please try again."

Not quite sure what that means. I have:
#entered my session ticket number"
Left all other setting in default, including TEST-yes

Not sure where to go from here...

BTW, I have installed the web.config file that you had suggested... THANKS!

Geoffrey Robbins
Director of Marketing
[email protected]
https://secureserver.rimfirelive.net
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creativechaos
VP-ASP New User

Australia
64 Posts

Posted - November 12 2009 :  16:18:06  Show Profile  Visit creativechaos's Homepage  Reply with Quote
Hi Geoffrey,

This error may have something to do with the Quickbooks gateway being in test mode but your actual merchant account being configured to LIVE mode. Try changing the gateway config file into LIVE mode to see if that helps.

If not, you might need to get in touch with VPASP support through their helpdesk.

Cheers,

Michael Dunkley
Creative Chaos
http://www.creativechaos.com.au
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phoenixfidelis66
Starting Member

USA
21 Posts

Posted - November 12 2009 :  16:59:52  Show Profile  Visit phoenixfidelis66's Homepage  Reply with Quote
Thank you again Michael. I will give that a try. I have spoken with QB Merchant Services and they have assured me that my account is set for eCommerce ability, and that the Session Ticket is active. She too said that I may need to try it in LIVE mode as well. I am going to give it a whirl and will give you a heads up on the result. Thank you again and any paid help for service that I may need here in a minute for some formatting issues... you will definitely be the one that gets the biz :) My best regards, G

Geoffrey Robbins
Director of Marketing
[email protected]
https://secureserver.rimfirelive.net
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creativechaos
VP-ASP New User

Australia
64 Posts

Posted - November 12 2009 :  19:07:33  Show Profile  Visit creativechaos's Homepage  Reply with Quote
Hi Geoffrey,

Happy to help.

Having previously worked at VPASP for 4 years I have an indepth understanding of these things, but sometimes with gateways additional debugging code might need to be added to work out exactly why errors are occurring (which is why I suggested getting in touch with the support team so they could take a look directly at your files).

Good luck with the gateway testing and if you do require any custom development work or further assistance with anything feel free to get in touch.

Cheers,

Michael Dunkley
Creative Chaos
http://www.creativechaos.com.au
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phoenixfidelis66
Starting Member

USA
21 Posts

Posted - November 12 2009 :  20:59:13  Show Profile  Visit phoenixfidelis66's Homepage  Reply with Quote
Still no luck :(
I'll keep trying though. Anyway, I really appreciate all of your effort. Will be in touch soon for some development work.

Geoffrey Robbins
Director of Marketing
[email protected]
https://secureserver.rimfirelive.net
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