VP-ASP :: Shopping Cart Software

Shopping Cart Software Solutions for anywhere in the World

US/Canada(Toll Free): +1 888 587 2278
Europe/UK: +44 (020) 7193 9408
Australia/New Zealand: +61 3 9016 4497

VP-ASP Shopping Cart Customer Forum

Home | Profile | Register | Active Topics | Members | Search | FAQ
Save Password
Forgot your Password?

 All Forums
 VPCart Forum
 General help me questions
 Your name cannot be located
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

Starting Member

6 Posts

Posted - July 30 2009 :  17:26:20  Show Profile  Reply with Quote
Keep getting 'Your name cannot be located' everytime i try to log in as a customer.

All patches in place, i have logged out as admin, tried it on a different computer, 4 differnt computers mind you. I must be missing something here, any information would be helpful!


4263 Posts

Posted - July 31 2009 :  17:46:14  Show Profile  Visit support's Homepage  Reply with Quote
Hi there

Can you please log into the admin and check if there are multiple records with the same login details. If so the log in will return this error.

Also check for spaces in your data as this can cause issues.

Hope this helps


VPASP Support
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Snitz Forums 2000