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 customer req item not in database
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suz5002
Starting Member

30 Posts

Posted - December 09 2008 :  16:01:49  Show Profile  Reply with Quote
Hi There -
Is it possible for a customer to type in a part # & still be able to order it if it hasnt been added yet? If there is an item requested & we dont have it in the data base - it shows "No products match your search" - can there be something that says a representative will contact you or something of the sort?

Thnx in Advanced!

carfin
VP-ASP Expert

United Kingdom
948 Posts

Posted - December 10 2008 :  06:03:02  Show Profile  Reply with Quote
Hi,

is the customer likely to be searching for a part # that you are aware of and will be stocking in the near future? Or are the part #s for items that you will not be including in the database?

If so, you could set up a product record to be included in searches which contains a list of part #s in perhaps the pother2 field. You will have to add this field to the xsearchfields in the Cart Setup. You could have the description as: This item will be available soon, or please contact us for details. I have done something like this for products that get discontinued, I set up 10 product records for this purpose, with all the ccode numbers in the pother2 field. It's better to let the customer know that a product has been discontinued rather than just telling them that it cannot be found.

Hope this helps,

Carrol
www.deanston-electrical.co.uk
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suz5002
Starting Member

30 Posts

Posted - December 10 2008 :  15:16:58  Show Profile  Reply with Quote
Carrol - you are the greatest! Thank you so much!
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