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uprproducts
Starting Member

USA
3 Posts

Posted - September 30 2008 :  09:14:45  Show Profile  Visit uprproducts's Homepage  Reply with Quote
Hello!
My website, www.uprproducts.com, is getting a lot of canceled orders. Customers are making the purchases, but there are at least 3 or 4 canceled orders coming through. I would say that it might have to do with them hitting the back button or something, but its frequent and with most customers.

any suggestions?!?!?!

THeVerve
VP-CART New User

117 Posts

Posted - October 02 2008 :  03:06:46  Show Profile  Reply with Quote
yeah I think this can happen if the user go back to shopcreateorder.asp to review the order and then go to the checkout form again. The cart will cancel the previous order and then recreate it.
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