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jfb
Starting Member
United Kingdom
5 Posts |
 Posted - September 23 2008 : 09:37:00
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Hi,
Please could someone tell me how to output the £ sign in TEXT format email. Basically, I live in the UK and have set the international/currency configuration values correctly. When I send a test email in HTML format and enter the £ sign in the message body, there is no problem with the display of the £ sign.
However, when I set the email format to TEXT, the £ sign outputs as ý (i.e. £199.99 is outputted as ý199.99).
I have tried to escape the £ sign (i.e. using £ and £) but this obviously doesnt work since I am displaying TEXT not XHTML.
Also, if possible, where can I set the whole site to send emails is HTML format (I can't see a global setting anywhere - the option is available when sending customers test/private emails via Admin)
Many thanks,
jfb |
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madbug
VP-CART New User
130 Posts |
Posted - September 24 2008 : 00:29:12
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Hi,
Try to save your text email template in UTF-8 Encoding
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jfb
Starting Member
United Kingdom
5 Posts |
Posted - September 24 2008 : 11:32:32
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I do not wish to use any tenplates. The text email is being generated by code rather than a template.
Other currency symbols such as the dollar sign appear OK in text emails.
Is there a global setting that forces all order confirmation emails to use HTML formatting? as I may need to resort to using this if I cannot find a solution to the text £ sign problem.
Thanks,
Jimmy |
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jfb
Starting Member
United Kingdom
5 Posts |
Posted - September 24 2008 : 12:03:16
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I have also tried the template option (i.e. saving as UTF-8) and testing the text emails, but the problem remains  |
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DavidKay
Starting Member
8 Posts |
Posted - September 24 2008 : 12:06:30
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Hi jfb
From the setup menu :
xemailformat
Values can be Text or Html. This determines the mailing format. HTML can be used only with the VP-ASP Option Package.
Try changing that to "HTML" ?
I hope this helps! |
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jfb
Starting Member
United Kingdom
5 Posts |
Posted - September 26 2008 : 11:01:41
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All,
I ended up putting a support ticket in tot he VP-ASP helpdesk. As a result, my problem is resolved. Here's my reply from VP-ASP:
"It appeared that you were using "CDONTS" as the mailing interface. CDONTS is a very old mailing component and is actually deprecated. We've switched your store to use CDOSYS instead.
We then modify the value of langcharset on your language table to use "UTF-8".
The following code is also added to your shopmail.asp so that the mail will be encoded in UTF-8
(line 334)
Mailer.BodyPart.Charset = "UTF-8"
(line 339)
Mailer.TextBodyPart.Charset = "UTF-8"
This has resolved the issue. You might need to re-save your template files to ANSI or there might be some garbage characters on the e-mail.
"
Cheers,
jfb |
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